Receptionist/Administrator

Hartlepool & Stockton Health [H&SH]; Tees Valley; On-site; GBP 20,000 - 25,000; Part time

Job summary

A local healthcare provider is seeking a part-time Administrator in Tees Valley. The successful candidate will perform a range of tasks including audio-typing, clinical coding, and patient communications within a busy medical practice. Ideal candidates will have excellent customer service skills and the ability to work calmly in a dynamic environment. Training will be provided for those without GP practice experience. A supportive team awaits you, ready to help you thrive in your role.

Qualifications

• Understanding of confidentiality in a working environment.
• Pleasant, friendly manner.
• Self-motivated.

Responsibilities

• Provision of receptionist and administrative functions within the practice.
• Assist with document management and clinical coding.
• Check in patients and direct them appropriately.

Skills

Excellent customer service skills

Ability to work as part of a team

Organisational skills

Ability to remain calm in a busy environment

Attention to detail

Education

Good standard of general education

Tools

SystmOne

NHS Read/SNOMED codes

Job description

TennantStreet Medical Practice is situated in Central Stockton with easy access tothe A66 and A19.

Thepractice is a semi new build with excellent facilities and a friendlyatmosphere.

Weare a large, busy practice with over 14,500 patients and 9 GPs. We have 1 practice pharmacist, 3 nursepractitioners, 5 nurses, 1 Nurse Associate and 3 Health Care Assistants. We open 5 days per week and are closedweekends and bank holidays.

Weare looking to recruit one part time Administrator to 37.5 hours perweek. Duties include audio-typing, clinicalcoding, referrals, scanning and also answering the phone to patients in busyperiods.

Therole requires diplomacy, patience, tenacity and a good sense of humour. Thisis a challenging but very rewarding post.

Weare looking for someone who is enjoys working in a dynamic environment, hasexcellent customer service skills and who ideally has GP practice experiencealthough this is not essential because full training will be provided.

Youneed to be a team worker and be able to deal with any situation that ariseswith confidence and professionalism.

Thingshave been tough in primary care since the pandemic but this is a fantasticteam to work with. The whole practiceis a team who work hard and pull together to support each other.

Acomment from one of the staff:"This is the best workplace ever, we are the best team".

Give us a try you won't regret it!

Main duties of the job

Role in the Practice

Provision of receptionist, switchboard andotheradministrative functions within the practice, to include

Scanning and document management

Recall for chronic disease management clinics

Audio-typing

Clinical coding

Medical reports and copies

Repeat prescriptions

About us

At Hartlepool and Stockton Health GP Federation our guiding aim is to improve the health and wellbeing of local people. Relationships are key to everything we do and by working with our practice members and their Primary Care Networks, as well as other local partners, we strive to provide excellent services that help people to live their best lives.

As part of this support, we are hosting this job advert on behalf one of our member practices.

Job responsibilities

CORE TASKS AND FUNCTIONS

The post holder is required to -

• Practice Development and Clinical Governance

Participate in team meetings

Contribute to the implementation of the practice development plan

Be aware of practice policies on risk management/Health & Safety and take personal responsibility for appropriate procedures for minimising risk

Be aware of issues related to personal professional development and be committed to participation in training and education

2.Partnership/Practice Issues

Be aware of relevant decisions from practice meetings and implement actions as appropriate

Be aware of improvement to processes and adopt new processe

3.Patient and Community Services

- Make appointments with Doctors, Nurses, Pharmacists and other members of the Primary Care Team

- Deal with requests for home visits

- Take requests for repeat prescriptions, and process these according to practice procedure

- Take and pass on messages accurately

- Deal with enquiries from patients, other Surgeries, Hospitals and outside agencies.

- Check in patients attending for appointments and direct them to the appropriate Doctor or Nurse, when required

- Make appointments with Doctors, Nurses, and other members of the Primary Health Care Team

- Supplying practice and health promotion information to patients

- Deal with patient enquiries, giving non-medical advice where appropriate

- Advise and register new patients, ensuring correct registration procedure is followed

- Receive laboratory specimens from patients and complete all the necessary forms

- Advise patients on the leaving and collection of medical and/or insurance forms and any possible charges

- Sending out letters to patients for follow-up, health promotion campaigns etc

- Be aware of non-NHS services for which charges are made and inform patients requesting such services

- Ensure that the necessary forms are completed for transmission to the appropriate recipient

Administration -

- Processing both incoming and outgoing mail

- Processing letters, test results in patients computer records, using appropriate clinical codes

- Collection, inputting and extraction of information on the computer system in a methodical and careful manner and in accordance with Practice Policy

- Scanning of patient correspondence and document management

- Other administrative functions as require

4.Human Resources

Attend, participate in and contribute to staff meetings

Identify needs for own training, participate in induction for new receptionists /trainees/other relevant staff

Participate in practice procedures for appraisal

Adhere to the designated responsibilities within the staff handbook

5.Premises and Equipment

Adhere to all measures designed for the health, safety and security of the building.

Maintain adequate stocks of stationery and other supplies, order supplies within agreed protocols

Monitor equipment and report operating problems

6.Information and Management Technology

Ensure appropriate administrative data is recorded in computerised records; retrieve information from searches and reports as directed

Comply with all systems for data security and protection

Report problems with the servicing and maintenance of computer systems and hardware

This Job Description is not comprehensive and the post holder will be expected to undertake any duties delegated by the Practice Manager, Line Manager or Partners that are commensurate with their grade.

Person Specification

Qualifications

• Good standard of general education.

Experience

• Understanding of confidentially in a working environment.
• Pleasant, friendly manner.
• Ability to remain calm in a busy and dynamic environment.
• Ability to work as part of a team.
• Ability to work unsupervised.
• Accuracy and attention to detail.
• Organisational skills.
• Self-motivated.
• Knowledge of SystmOne.
• Knowledge of NHS Read/SNOMED codes.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.