Receptionist/ Administrator

Brook Street; Rugeley; On-site; GBP 25,000 - 30,000; Full time

Job summary

A public sector recruitment agency is looking for a motivated Receptionist/ Administrator to support the Probation Service in Dudley. You'll manage day-to-day operations, handle sensitive information, and ensure accurate record-keeping. Ideal candidates will have strong administrative and IT skills, and be calm under pressure. This is a chance to make a significant impact in the community while working full-time at £12.21 per hour.

Qualifications

• Experience in clerical and administrative roles.
• Ability to maintain confidentiality and adhere to safeguarding policies.

Responsibilities

• Maintain and update databases and case files.
• Handle communications via phone, email, and in-person.
• Provide reception cover and support meetings.
• Liaise with internal teams and external agencies.
• Support enforcement and safeguarding processes.

Skills

Strong admin and IT skills (MS Office)

Great communication and organisation

Ability to handle sensitive information professionally

Calm under pressure

Confident dealing with the public

Flexible with occasional evening shifts

Job description

Receptionist/ Administrator - Public sector client
Dudley| £12.21 per hour | Mon-Fri, 9am-5pm

Join a vital team making a difference in your community. We're looking for an organised and motivated Receptionist/ Administrator to support the work of the Probation Service in Dudley.

In this role, you'll help ensure the smooth running of day-to-day operations, working with sensitive information, supporting staff and people on probation, and maintaining accurate systems and records.

Key Responsibilities:

• Maintain and update databases and case files
• Handle communications via phone, email, and in-person
• Provide reception cover and support meetings
• Liaise with internal teams and external agencies
• Support enforcement and safeguarding processes
• Uphold confidentiality, equality, and health & safety standards

What we're looking for:

• Strong admin and IT skills (MS Office)
• Great communication and organisation
• Ability to handle sensitive information professionally
• Calm under pressure and confident dealing with the public
• Flexible, with a willingness to support occasional evening shifts

Requirements:

• Must pass security and identity checks
• Commitment to equality, inclusion, and safeguarding policies

Interested in joining a team that supports safer communities?
Apply now and start your journey with the Probation Service.

Brook Street is proud to support the Armed Forces Covenant and as such, we guarantee to interview all candidates who are veterans or spouses/partners of military personnel, and who meet all the essential criteria for the vacancy.

As a Disability Confident Leader, and holder of the Gold Award status from the Defence Employer Recognition Scheme, Brook Street, as a supplier to the Public Sector Resourcing Framework (PSR), will offer you a guaranteed interview with a PSR Sourcer.

Should you identify as a candidate with a disability and/or as a veteran or spouse/partner of military personnel and meet all the essential criteria for the role, we encourage you to reach out to us via the Brook Street website. Here you will find a link to register your interest and state the role that you are interested in. We are committed to engaging with you.

In cases where we have a high volume of ex-military candidates/military spouses/partners, who meet all of the essential criteria, Brook Street will interview the best candidates from within that group.