Receptionist/Administrator

Redbank Group Practice; Radcliffe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A healthcare practice in Radcliffe is seeking a Receptionist/Administrator to join their team. This role involves supporting clinical staff, managing appointment systems, and providing excellent customer service to patients. Strong communication skills and familiarity with medical terms and IT systems like EMIS are essential. The ideal candidate will contribute to a friendly and efficient practice environment.

Qualifications

• GCSE or O-Level standard is required.
• Knowledge of IT systems, especially EMIS and AskMyGP.
• Familiarity with medical terminology is necessary.

Responsibilities

• Provide general assistance to the Practice team.
• Direct patients to appropriate services.
• Support clinical staff with administrative duties.
• Facilitate communication between patients and healthcare professionals.

Skills

Excellent communication skills

Customer service skills

Knowledge of medical terminology

Experience with EMIS system

Education

GCSE or O-Level standard

Tools

Microsoft Office

EMIS Clinical system

AskMyGP

Job description

The successful applicants will become part of the Practice Support Team in undertaking a variety of practice administrative duties. This will also include directly supporting clinical staff and other members of the practice team.

Applicants will have knowledge and experience, ideally of general practice and the EMIS computer system and AskMyGP tool. Ideally have knowledge of basic medical terminology, registration of patients, computer data entry, processing and recording information and booking appointments/recalls.

Applicants must demonstrate excellent communication and customer service skills. Duties will also include front desk reception duties as and when required.

Main duties of the job

• Utilising the AskMyGP tool to process requests on behalf of patients and navigate requests to each clinician, as required
• Maintaining and monitoring the Practice appointments system
• Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional
• Taking messages and passing on information
• Filing and retrieving paperwork
• Processing repeat prescriptions in accordance with Practice guidelines if required or pass onto the Practice prescription team.
• Processing new patient registrations in accordance with Practice policy.
• Computer data entry/data allocation and collation; processing and recording information in accordance with Practice procedures
• Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers
• Accessing internet/Practice website to enable processing of web-based e-mails for updating patient details, registration, appointment and prescription request.
• Processing of pathology results and recalls, photocopying and scanning
• Directing any complaints to the appropriate person in accordance with Practice policy

About us

Redbank Medical Group is a friendly, forward thinking and innovative practice. We are seeking to recruit a Receptionist/Administrator to work at its Redbank Surgery within the Radcliffe Primary Care Centre.

Job responsibilities

The purpose of the role is to

Offer general assistance to the Practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.

Receive, assist and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient and effective way.

Undertake a variety of administrative duties to assist in the smooth running of the Practice including the provision of administrative support to clinical staff and other members of the Practice team.

Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies.

Qualifications

• GCSE or O-Level standard
• Knowledge of IT systems (Microsoft Office EMIS Clinical system/Docman/AskMyGP)
• Medical Terminology

Experience

• GP Surgery environment
• Health care environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Redbank Group Practice

Address

2nd Floor Sun Suite, Radcliffe Primary Care Centre