Receptionist Administrator

Funeral Partners; North East; On-site; GBP 12,000 - 14,000; Full time

Job summary

A prominent funeral service provider in the UK is seeking a Receptionist Administrator to join their team. This role involves managing the reception area, ensuring accurate documentation, and engaging with the local community to strengthen brand presence. Ideal candidates should possess strong customer service skills and administrative experience. The position offers comprehensive training, life assurance, and a supportive working environment. Join us and make a difference in families' lives during challenging times.

Benefits

Annual leave increasing with service

Life Assurance

Pension

Flexible working options

Employee assistance service

Qualifications

• Experience with customer service and handling multiple phone lines.
• Strong computer skills are essential.
• Prior administrative experience required.

Responsibilities

• Manage reception area, ensuring tidiness and a welcoming environment.
• Handle paperwork and documentation accurately.
• Engage with local community for brand awareness.

Skills

Customer Service

Computer Skills

Multi-line Phone Systems

Administrative Experience

Tools

QuickBooks

10 Key Calculator

Job description

Receptionist Administrator
12825- 13200
Gordon Fletcher & Sons Funeral Directors - Newton Aycliffe - DL5 4SE
Working Hours : Monday to Friday 09 : 00 to 15 : 00

We offer a sensitive professional service to the families in our care and are proud to be part of the Funeral Partners family. Together we are leading the way in setting new standards of excellence within the profession.

Our people are key to our success they bring a wealth of experience from both inside and outside the Funeral industry and as an organisation we really know what it means to work as a team. But dont take our word for it see what our people say about working for Funeral Partners.

The Opportunity

Based at Gordon Fletcher & Sons Funeral Directors - Newton Aycliffe our Receptionist Administrators are a very special part of our team; caring and organised they offer a warm welcome to our families. You will ensure that the reception area is tidy and presentable at all times and have an eye for detail and accurate administrative skills.

Our Receptionist / Administrator will play a key role in re-establishing our local presence and strengthening brand awareness. Through active community engagement local networking and relationship-building this role helps reconnect the branch with customers local businesses and community groups. Acting as a welcoming first point of contact and brand ambassador the role supports trust-building visibility and long-term growth within the local area.

Receptionist Administrators are responsible for ensuring all the relevant paperwork and documentation is completed and updated into the Funeral Management System accurately and on time. You will also be responsible for ensuring that the purchase ledger invoicing and reporting is up to date and the appropriate approvals are obtained.

Being a Receptionist Administrator can be an opportunity to make a real difference to families during a difficult time in their lives. To learn more about our roles go to our Careers page.

What We Offer

Working in one of our local Funeral Partners Branches youll enjoy the satisfaction of working within a small local team alongside the all the benefits of a much larger national company. We have family friendly policies and can offer flexible working as well as :

• Comprehensive training for all our roles and opportunities to achieve industry recognised qualifications.
• Full uniform
• Opportunities to work within the local community
• Reward and recognition scheme
• Regular feedback surveys and opportunities to join project groups
• Employee assistance service

In addition to your salary you will also receive :

• 23 days annual leave increasing to 26 days with service - plus bank holidays (pro-rata)
• An opportunity to join our Annual Reward Scheme
• Life Assurance
• Pension
• Family and friends discounts
• Christmas vouchers
• Cycle to Work scheme
• Eye care
• Refer a friend scheme

About You

You may have worked in the Funeral industry for many years or maybe youre looking for a new challenge. For us its more important that you have the right skills and attributes because we will give you all the training you need. Come and join us we will give you all the tools you need to be a success. To learn more about this important role go to our Careers page.

For further information about Funeral Partners please visit our website

Partners Ltd is committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age disability sex gender reassignment sexual orientation pregnancy and maternity race religion or belief and marriage and civil partnerships.

If you require any reasonable adjustments to support you through the recruitment and selection process please do not hesitate to contact our HR team onor via email for any assistance.

The Company

Funeral Partners is the third largest funeral services provider in the UK with over 240 funeral homes almost 1000 employees overseeing over 20000 funerals annually.

The Benefits

• Life Assurance
• Pension
• Cycle to Work Scheme

Documents

Required Experience :

Unclear Seniority

Key Skills

• Multi-line Phone Systems
• Customer Service
• Computer Skills
• QuickBooks
• Medical office experience
• Office Experience
• 10 Key Calculator
• Dental Office Experience
• Front Desk
• Administrative Experience
• Medical Receptionist
• Phone Etiquette

Employment Type

Unclear

Experience

years

Vacancy

1

Monthly Salary

Salary : 12825 - 13200