Receptionist/Administrator

Tudor Surgery; Nantwich; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare practice in Nantwich is seeking a receptionist/administrator to join their team. The role involves greeting patients, handling inquiries, and supporting clinical staff with administrative tasks. Candidates should have excellent communication skills and experience in a healthcare setting. A GCSE grade A to C in English and Maths is required. This position promises a friendly work environment with a focus on quality care.

Qualifications

• Experience of working within a Healthcare setting

Responsibilities

• Greet all patients on arrival in a friendly, helpful manner.
• Answer the telephone, dealing with or redirecting enquiries.
• Monitor and signpost patient requests from the online consultation platform.

Skills

Excellent communication skills

Resourcefulness

Use of judgment and common sense

Education

GCSE grade A to C in English and Maths

Job description

We are looking for a new receptionist/administrator, to work in our small, but unique GP Practice in Nantwich. Working as a member of the practice team demonstrating autonomyand initiative when required to. Be able to demonstrate resourcefulness, useown judgement, common sense and local knowledge to respond to patients enquiresand requests.

Have excellent communication skills.

Main duties of the job

Greetall patients on arrival in a friendly, helpful manner, directing them to the appropriate health care professional

Answerthe telephone, dealing with or redirecting enquiries.

Monitoringand signposting effectively patient requests from our online consultationplatform, PATCHs

Makenew and follow up appointments.

Acceptmessages for all of our clinical team.

Processrequests for repeat prescriptions.

Openmail and distribute appropriately.

Arrangehospital transport for patients requiring this service.

Coverfor other administrative roles during annualleave and sickness

Maintainclose and effective liaison with colleagues.

Understandand adhere to all practice policies, protocols, standards and procedures.

Ensurethe start and finishing procedures are adhered to.

Atthe start of the day, switch on appropriate appliances and make necessarypreparations to receive patients.

Ensurethat the premises are totally secure at the end of surgery before leaving thebuilding.

Tosupport the clinical staff with the administrative/clerical tasks necessary forthe smooth and efficient, everyday running of the practice.

About us

Tudor Surgery is a close-knit, cohesivepractice with a friendly working environment, providing quality care via aproven record of innovation and adapting to change. Situated in the market town of Nantwich,South Cheshire, we share purpose-built premises with on-site communitystaff. We have a kitchen area forinformal chats over hot drinks, a staff room for lunch and a meeting room forour regular clinical meetings.

Job responsibilities

Must ensure that the Data Protection Act is adhered to andstringent confidentiality is maintained at all times.

Willbehave in a professional manner when interacting with all members of thepublic, staff, patients and external organisations.

To attend relevant educational courses/sessions which havebeen agreed by the reception supervisor and are both beneficial to the practiceas well as the individual.

To have an understanding, acceptance and adherence to theneed for strict

confidentiality and be aware of the practice policy.

Maintain a tidy appearance during working hours and whenrepresenting the practice at meetings or courses.

Ensure you behave in a courteous and professional manner atall times.

This job description is not exhaustive and may requireadditional duties or responsibilities to be undertaken with in the framework ofthe post as directed by the practice development manager.

Qualifications

• GCSE grade A to C in English and Maths
• Experience of working within a Healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.