Receptionist/Administrator

NHS; Nantwich; On-site; GBP 22,000 - 26,000; Full time

Job summary

A healthcare provider in the UK is seeking a Receptionist/Administrator in Nantwich. The ideal candidate will greet patients, manage appointments, and support clinical staff. Candidates should have GCSEs in English and Maths, along with experience in a healthcare setting. The role demands excellent communication and resourcefulness while maintaining patient confidentiality.

Qualifications

• Must ensure adherence to the Data Protection Act and maintain confidentiality.
• Professional behavior while interacting with public, staff, and patients.
• Tidy appearance during working hours.

Responsibilities

• Greet all patients and direct them to appropriate professionals.
• Answer telephone calls and manage enquiries.
• Make and follow up on appointments.
• Process repeat prescription requests.
• Support clinical staff with administrative tasks.

Skills

Excellent communication skills

Resourcefulness

Judgement

Local knowledge

Education

GCSE grade A to C in English and Maths

Experience of working within a Healthcare setting

Job description

We are looking for a new receptionist/administrator, to work in our small, but unique GP Practice in Nantwich. Working as a member of the practice team demonstrating autonomy and initiative when required to. Be able to demonstrate resourcefulness, use own judgement, common sense and local knowledge to respond to patients' enquiries and requests.

Have excellent communication skills.

Main duties of the job

• Greet all patients on arrival in a friendly, helpful manner, directing them to the appropriate health care professional
• Answer the telephone, dealing with or redirecting enquiries.
• Monitor and signpost effectively patient requests from our online consultation platform, PATCHs
• Make new and follow up appointments.
• Accept messages for all of our clinical team.
• Process requests for repeat prescriptions.
• Open mail and distribute appropriately.
• Arrange hospital transport for patients requiring this service.
• Cover for other administrative roles during annual leave and sickness
• Maintain close and effective liaison with colleagues.
• Understand and adhere to all practice policies, protocols, standards and procedures.
• Ensure the start and finishing procedures are adhered to.
• At the start of the day, switch on appropriate appliances and make necessary preparations to receive patients.
• Ensure that the premises are totally secure at the end of surgery before leaving the building.
• To support the clinical staff with the administrative/clerical tasks necessary for the smooth and efficient, everyday running of the practice.

About us

Tudor Surgery is a close-knit, cohesive practice with a friendly working environment, providing quality care via a proven record of innovation and adapting to change. Situated in the market town of Nantwich, South Cheshire, we share purpose-built premises with on-site community staff. We have a kitchen area for informal chats over hot drinks, a staff room for lunch and a meeting room for our regular clinical meetings.

Job responsibilities

Must ensure that the Data Protection Act is adhered to and stringent confidentiality is maintained at all times.

Will behave in a professional manner when interacting with all members of the public, staff, patients and external organisations.

To attend relevant educational courses/sessions which have been agreed by the reception supervisor and are both beneficial to the practice as well as the individual.

To have an understanding, acceptance and adherence to the need for strict confidentiality and be aware of the practice policy.

Maintain a tidy appearance during working hours and when representing the practice at meetings or courses.

Ensure you behave in a courteous and professional manner at all times.

This job description is not exhaustive and may require additional duties or responsibilities to be undertaken within the framework of the post as directed by the practice development manager.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths
• Experience of working within a Healthcare setting

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.