Receptionist / Administrator

Change Grow Live; Lancaster; On-site; GBP 26,000; Part time

Job summary

A charitable organization in Lancaster is looking for a part-time Receptionist and Administrator. In this role, you'll provide essential administrative support to ensure efficient service delivery for users seeking help. Ideal candidates should be IT literate and possess good organisational skills with a focus on community service. The role offers a salary of £25,077 pro rata, along with generous holiday benefits and a supportive work environment.

Benefits

25 days holiday plus bank holidays

Paid Wellness hour each week

Contributory pension scheme

Employee discount benefits

Training and career development opportunities

Qualifications

• Experience with data entry and correspondence processing.
• Ability to maintain confidentiality and respond to assistance requests.
• Minute taking experience would be an advantage.

Responsibilities

• Act as the first point of contact for service users and agencies.
• Ensure effective administration and record-keeping.
• Monitor and report data information as required.

Skills

Knowledge of general office procedures

IT literacy including proficiency in word processing

Good interpersonal skills

Solid numeric skills

Good organisational skills

Job description

Change Grow Live

We are a charity dedicated to the belief that we can make a difference to our Service Users' lives, offering support and respect in a safe environment, treating each user as an individual and working with them to find the right treatment and care options.

Our core values are Be open, be compassionate and be bold and we apply these daily to achieve our mission of helping people change the direction of their lives, grow as individuals, and live life to its full potential.

We have an exciting opportunity for a Receptionist and Administrator to join our busy Lancaster Service. As an Administrator at Change Grow Live you will play an integral part in supporting the team, providing administrative and clerical support so our teams can focus on delivering our services and ensuring our service users receive the help and support they need to achieve their goals.

Looking for a rewarding career where you can use your passion and skills to help others? We’re looking for a passionate and committed receptionist/administrator with a particular interest in working with people where support for alcohol and/or drug use has been identified as a need.

• Work for a caring organisation that believes in people
• Help people change their lives for the better
• Work within multidisciplinary teams, ensuring that clients receive the right care at the right time
• Deliver services within a range of health and social care settings
• Be part of an amazing and ambitious workforce

Location: Lancaster

Hours: Part Time, 15 per week

Full Time Salary: £25,077 per annum (based on full time hours, pro rata for part time). Full-time hours are 37.5 hours per week; for part‑time roles, the salary and payments will be pro rata based on contracted hours.

About the Role

• First point of contact within the service, ensuring that telephone calls and visits from service users, outside agencies and Change Grow Live Staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
• Ensure effective processing of correspondence and data entry as required.
• Collate, monitor and report data/information & statistics as required.
• Ensure that admin, record‑keeping, and communication within the project are maintained.
• Provide effective prescription and general administration across the service.

About You

• Knowledge of general office procedures.
• IT literacy including proficiency in word processing, Excel spreadsheets and data entry.
• Good interpersonal skills and a willingness to work flexibly as part of a team.
• Ability to respond to appropriate requests for assistance, maintaining confidentiality whenever necessary.
• Solid numeric skills.
• Good organisational skills.
• Minute taking experience would be an advantage.

What we will give to you

• 25 days holiday (plus bank holidays), increasing annually for the first five years
• Paid ‘Wellness’ hour each week along with a ‘Wellness’ hub and Employee Assist Programme
• Contributory pension scheme
• A great selection of benefits including discounts for shopping, cinema, holidays, etc.
• Eligible for Blue Light Discounts
• A friendly and supportive team
• Training, career development & progression opportunities
• Participation in our Refer-a-Friend scheme

Direct applications only — we will not be engaging agencies for this vacancy.

Please note this role is not eligible for visa sponsorship. Applicants must already have the right to work in the UK at the time of application. For applicants with time‑limited visas, we are unable to support new visa applications or extensions. More information about eligible roles and occupations can be found here Skilled Worker visa Overview - GOV.UK

We reserve the right to close the vacancy early if we receive a high number of applications, so we encourage you to apply as soon as possible.

CGL SPOT (19) (£25,077.00 - £25,077.00)

16/11/2025

Zoe Macdonald | [e-mail]

This post is subject to a Disclosure and Barring Service (DBS) Scheme check at a basic level.