Receptionist/Administrator

NHS; Ilkley; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare practice in West Yorkshire is looking for 2-3 part-time receptionists to provide high-quality patient care and effective administrative support. Responsibilities include directing patients, handling enquiries, managing appointments, and maintaining medical records. Candidates should have strong communication skills and a GCSE in English and Maths. Flexibility to work outside core hours is essential.

Qualifications

• Experience working with the general public.
• Experience in customer service delivery.
• Full UK driving licence desirable.

Responsibilities

• Receiving and directing patients on arrival.
• Handling general enquiries and making appointments.
• Filing and retrieving medical records.
• Assisting with clerical and administrative duties.

Skills

Communication skills

Customer service

Flexibility

Education

GCSE grade A to C in English and Maths

Job description

Job Summary

Due to retirement and recruitment in the practice, IG Medical are looking to recruit a receptionist based at both our Ilkley and Grassington Practices. We are looking to recruit 2-3 receptionists for the following shifts: Monday 7:45-6:15 (Grassington)*; Tuesday 8-4 (Ilkley) and 7:45-6:15 (Grassington)*; Wednesday 12-8 (Ilkley); Thursday 8-4 (Ilkley); Friday 8-4 (Ilkley). Shifts marked * could be split into a job share for the right candidates – 7:45-1 and 1-6:15. We reserve the right to close this advert before the closing date, so advise you to apply at the earliest opportunity.

About Us

IG Medical is situated in West Yorkshire, with two sites: Ilkley Moor Medical Practice in the picturesque town of Ilkley and Grassington Medical Centre in the heart of the Yorkshire Dales. We are a training practice and a caring, forward‑thinking, committed team, whose aim is to improve the health of our community by delivering high‑quality patient care while maintaining a fulfilling working environment for all.

Main duties of the job

As part of our friendly Reception team you will be responsible for providing an efficient reception service to our patients. We are looking for individuals who are committed to a patient‑centred, open and fair approach to the quality assurance of healthcare. You must be able to use your own judgement, have excellent communication skills and work well as part of a team.

Job Responsibilities

• Receiving and directing of patients on arrival
• When necessary open and close and secure premises
• Handle general enquiries and make new and follow‑up appointments
• Responsibility for helping people with non‑medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them
• Answer telephone and deal with or redirect enquiries to appropriate staff
• File and retrieve medical records
• Registration of new patients and temporary residents
• Take requests for prescriptions, change of address etc
• Pass on information re unsolved or urgent problems
• Photocopying
• Use computer as per practice policy
• Liaise and provide clerical assistance when necessary for attached staff
• Read emails, notifications and tasks daily
• Assist with any other duties of a Clerical or Administrative nature that may be required of you
• Previous experience of working in an office/healthcare environment would be desirable; full training will be given

Person Specification

Essential Qualifications

• GCSE grade A to C in English and Maths

Essential Experience

• Experience of working with the general public
• Experience of customer service and delivery

Desirable Experience

• Experience of working in a health care setting
• NHS / Primary Care General Practice experience

Essential Other Requirements

• Flexibility to work outside of core office hours
• Disclosure Barring Service (DBS) check
• Maintains confidentiality at all times

Desirable Other Requirements

• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer Details

Employer name: IG Medical

Address:

• Springs Medical Centre, Springs Lane, Ilkley, West Yorkshire, LS29 8TH
• Grassington Medical Centre, 9 Station Road, Grassington, Skipton, North Yorkshire, BD23 5LS
• 7a East Parade, Ilkley, West Yorkshire, LS29 8EZ

Employer's website: https://www.igmedical.co.uk/

Job Details

Date posted: 05 November 2025

Pay scheme:

Salary: £12.21 an hour

Contract: Permanent

Working pattern: Part‑time

Reference Number

A1053-25-0012

Job Locations

• Springs Medical Centre, Springs Lane, Ilkley, West Yorkshire, LS29 8TH
• Grassington Medical Centre, 9 Station Road, Grassington, Skipton, North Yorkshire, BD23 5LS
• 7a East Parade, Ilkley, West Yorkshire, LS29 8EZ