Receptionist/Administrator

NHS; Ilkley; On-site; GBP 18,000 - 24,000; Full time

Job summary

A local healthcare provider in Ilkley seeks 2-3 receptionists to join their team. Responsibilities include directing patients, handling inquiries, and assisting with appointments. Ideal candidates will have strong communication skills and previous customer service experience. Full training will be provided. This role offers flexible shifts across two locations and includes healthcare benefits.

Benefits

NHS Pension

Store discounts

Qualifications

• Previous experience in an office or healthcare environment is desirable.
• Experience of working with the general public.
• Experience of customer service and delivery.

Responsibilities

• Receiving and directing patients on arrival.
• Handle general enquiries and make appointments.
• Liaise and provide clerical assistance when necessary.

Skills

Excellent communication skills

Teamwork

Ability to use judgment

Education

GCSE grade A to C in English and Maths

Job description

Due to retirement and recruitment in the practice, IG Medical are looking to recruit a receptionist based at both our Ilkley and Grassington Practices.

We are looking to recruit 2-3 receptionist for the following shifts;

Monday 7:45-6:15 (Grassington)*

Tuesday 8-4 (Ilkley) and 7:45-6:15 (Grassington)*

Shifts marked * could be split in to a job share for the right candidates - 7:45-1 and 1-6:15

We reserve the right to close this advert before the closing date so advise you to apply at the earliest opportunity.

Main duties of the job

As part of our friendly Reception team you will be responsible for providing an efficient reception service to our patients. We are looking for individuals who are committed to a patient centred, open and fair approach to the quality assurance of healthcare. You must be able to use your own judgement, have excellent communication skills and work well as part of a team.

About us

IG Medical is situated in West Yorkshire, we have 2 sites Ilkley Moor Medical Practice set in the picturesque town of Ilkley and Grassington Medical Centre in the heart of the Yorkshire Dales. We are a training practice and are a caring, forward thinking, committed team, whose aim is to improve the health of our community by delivering high quality patient care, whilst maintaining a fulfilling working environment for all.

Our clinical team includes 5 GP Partners, salaried GP's, Advanced Clinical Practitioners and our nursing team consists of Practice Nurses and Health Care Assistants. All supported by our hardworking Managers, reception and administrative teams.

Employees of IG Medical are enrolled in Sovereign Healthcare Asset Level 2, which includes store discounts, and NHS Pension.

Job responsibilities

The following are the core responsibilities of the Receptionist role. There may be on occasion, a requirement to carry out other tasks; this will be dependent upon factors such as workload and staffing levels.

• Receiving and directing of patients on arrival
• When necessary open and close and secure premises
• Handle general enquiries and make new and follow-up appointments
• Responsibility for helping people with non-medical problems. Ensure that appropriate attention, care and time given to patients, particularly the elderly, and issue relevant details of services available to them
• Answer telephone and deal with or redirect enquiries to appropriate staff
• File and retrieve medical records
• Registration of new patients and temporary residents
• Take requests for prescriptions, change of address etc
• Pass on information re unsolved or urgent problems
• Photocopying
• Use computer as per practice policy
• Liaise and provide clerical assistance when necessary for attached staff
• Read emails, notifications and tasks daily
• Assist with any other duties of a Clerical or Administrative nature that may be required of you

Previous experience of working in an office/healthcare environment would be desirable however full training will be given.

Person Specification

Qualifications

• GCSE grade A to C in English and Maths

Experience

• Experience of working with the general public
• Experience of customer service and delivery
• Experience of working in a health care setting
• NHS / Primary Care General Practice experience

Other requirements

• Flexibility to work outside of core office hours
• Maintains confidentiality at all times
• Full UK driving licence

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.