Receptionist / Administrator

Mitie Group plc.; Havant; On-site; GBP 40,000 - 60,000; Full time

Job summary

A security services provider in Havant is seeking a Receptionist / Administrator. The role focuses on protecting property through security services, ensuring compliance with legal requirements, and enhancing service levels. Ideal candidates will have prior security experience and an SIA Licence. This is a permanent position with set hours Monday to Friday.

Qualifications

• Must have an SIA Licence.
• Previous experience in a security role is required.
• SC Clearance is desirable.

Responsibilities

• Protect customer's property, people, and assets by providing security services.
• Ensure compliance with all legal and regulatory requirements.
• Proactively review and enhance service levels.
• Complete tasks as defined within the published Assignment Instructions.
• Report health & safety hazards on site.

Skills

Previous security experience

SIA Licence

SC Clearance

Job description

Pay rate: £12.60 per hour. Mitie Security is looking for a Receptionist / Administrator to work with partners in the Havant area. Ideal applicants are hard‑working, motivated individuals who thrive in a dynamic workplace that rewards effort. For those who want to deliver exceptional service every day and go the extra mile, this role is for you.

Job Type: Permanent
Hours: Monday - Friday, 08:00 - 16:00

Job Overview

Protect our customer's property, people, and assets by providing security services in accordance with the site’s published Assignment Instructions (AI’s) and any subsequent changes.

Responsibilities

• Deliver results that meet or exceed key performance indicators / Service Level Agreement for the customer, fostering retention of the contract.
• Ensure compliance with all relevant policies, legal, and regulatory requirements as directed by the Security Account Manager and in accordance with UK law and guidance bodies.
• Complete all tasks and duties on site as defined within the published Assignment Instructions.
• Proactively review the Assignment Instructions for changes or suggestions that could enhance service levels.
• Maintain compliance with industry and statutory legislation, including front‑line licensing for Security Guarding or Door Supervision, and the Customer’s CCTV PSS SIA Licence.
• Follow instructions and procedures appropriately while avoiding unnecessary challenges to authority.
• Work systematically, methodically, and in an orderly fashion.

Training & Development

• Complete required competency training and ongoing professional development.
• Utilise technology to achieve key work objectives and enhance job knowledge.
• Renew licence 16 weeks before expiry.

Security and Health & Safety

• Spot and immediately report any health & safety hazards or potential hazards on site.
• Stay alert to threats or changes in the work environment and take appropriate action to reduce risk of disruption, loss, or damage.
• Use common sense and initiative, involving others if a situation becomes threatening.
• Maintain professional conduct in challenging situations and with difficult customers.
• Complete accurate, detailed notebook entries after incidents, supporting the Incident Report process.
• Adhere to scheduled check calls as stipulated in the Assignment Instructions.
• Call emergency services and the Communication Centre to report all incidents.
• Show commitment to Mitie and the client by keeping to schedules.

What We Are Looking For

• Previous security experience.
• SIA Licence.
• SC Clearance desirable.