Receptionist/Administrator

Primary Care Careers; Hatfield; On-site; GBP 40,000 - 60,000; Full time

Job summary

A healthcare organization located in Hatfield is seeking receptionists/administrators to join their friendly practice team. The positions can be full-time or part-time with flexible shift patterns. Responsibilities include assisting the practice team, processing patient appointments, and handling various administrative tasks. Ideal candidates should possess excellent communication skills and customer service experience. This role provides a supportive environment within a well-organized healthcare team.

Qualifications

• Highly motivated team player with customer service/patient experience.
• Possesses excellent communication skills.
• Capability to work in a challenging and dynamic environment.

Responsibilities

• Offer assistance to the practice team and project a friendly image.
• Process appointments, visits, and telephone consultations.
• Register new patients and process repeat prescriptions.
• Undertake a variety of administrative duties.
• Facilitate communication between patients and healthcare teams.
• Update internal systems.

Skills

Customer service experience

Excellent communication skills

Ability to work under pressure

Tools

SystmOne

Ardens

AccuRx

Job description

Job Overview

Lister House Surgery located in Hatfield, are seeking receptionists/administrators to join their friendly practice team. These positions can be offered on a full or part-time basis working various shift patterns. Morning shifts would start at 8am and afternoon shifts would be 12pm - 6.30pm. Full days would be 8am - 6.30pm. Hours and days can be discussed at interview but we are flexible so please do apply.

Responsibilities

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Process appointments, visits and telephone consultations as required
• Register new patients
• Process repeat prescriptions
• Undertake a variety of administrative duties including the provision of secretarial and clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members of the primary health care team, secondary care and other associated healthcare agencies
• Update internal systems
• General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.
• Lister House Surgery has strong clinical and administration support and excellent working relationship with our primary care network.

Practice Information

• List Size 14,000 patients.
• SystmOne practice, users of Ardens and AccuRx.
• Excellent, modern purpose-built premises on single site.
• Strong collaborative working with the 3 other practices in Hatfield Primary Care Network and wider GP Federation.
• Organised GP team consisting of 8 partners, 3 salaried GPs, and 2 registrars.
• Experienced nursing team including 1 nurse prescriber, 2 practice nurses & 1 HCA, with nurse led minor illness and chronic disease clinics.
• Training practice.
• Flexible session times to suit GP needs.
• Low home visit rate, supported by home visiting service.