Receptionist/Administrator

NHS; Hatfield; On-site; GBP 18,000 - 25,000; Full time

Job summary

A healthcare organization in Hatfield seeks receptionists/administrators to join their friendly team. These roles are flexible, available full or part-time. Ideal candidates should have customer service experience and excellent communication skills. Responsibilities include assisting the team, processing appointments, and managing patient registrations. The practice offers solid administrative support and collaborative working relationships. Interested applicants can contact the practice manager for an informal meeting.

Qualifications

• Experience of working with the general public in a sensitive manner.
• Ability to work in a confidential and discreet manner.
• Previous medical or healthcare receptionist experience is desirable.

Responsibilities

• Offer assistance to the practice team and project a positive image.
• Process appointments, visits, and telephone consultations.
• Register new patients and process repeat prescriptions.
• Provide secretarial and clerical support to the team.

Skills

Customer service experience

Excellent communication skills

IT and administration skills

Job description

Lister House Surgery located in Hatfield, are seeking receptionists/administrators to join their friendly practice team. These positions can be offered on a full or part-time basis working various shift patterns. Morning shifts would start at 8am and afternoon shifts would be 12pm - 6.30pm. Full days would be 8am - 6.30pm. Hours and days can be discussed at interview but we are flexible so please do apply.

General practice is a challenging environment that requires a calm and caring approach with the ability to work under pressure. The ideal candidate will be a highly motivated team player who has customer service/patient experience and offers excellent communication skills.

Main duties of the job

• Offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone
• Process appointments, visits and telephone consultations as required
• Register new patients
• Process repeat prescriptions
• Undertake a variety of administrative duties including the provision of secretarial and clerical support to clinical staff and other members of the practice team
• Facilitate effective communication between patients, members the primary health care team, secondary care and other associated healthcare agencies
• Update internal systems

About us

Lister House Surgery has strong clinical and administration support and excellent working relationship with our primary care network.

• SystmOne practice, users of Ardens and AccuRx.
• Strong collaborative working with the 3 other practices in Hatfield Primary Care Network and wider GP Federation.
• Organised GP team consisting of 8 partners, 3 salaried GPs, and 2 registrars.
• Experienced nursing team including 1 nurse prescriber, 2 practice nurses & 1 HCA, with nurse led minor illness and chronic disease clinics.
• Training practice.
• Flexible session times to suit GP needs.
• Low home visit rate, supported by home visiting service.
• Excellent transport links to London.
• Willing to wait for right candidate.
• ARRS support including, social prescribers, pharmacist, pharmacist technician, physiotherapist, care co-ordinator, frailty nurse, mental health team and health and wellbeing coaches.

If you would like to arrange an informal meeting, please contact Kayleigh Rose-Wood (practice manager) at [e-mail]. Further information about the surgery can be found at www.listerhouse.nhs.uk.

Job responsibilities

Ifyou would like to find out more information about this role, please see theattached job specification.

Person Specification

Experience

• Ability to work in a polite, confidential and discreet manner, respecting patients and colleagues at all times.
• Experience of working with the general public, being sensitive and empathic in distressing situations.
• Ability to work as part of a team.
• Strong IT and administration skills, with a high level of accuracy and attention to detail.
• Previous medical or healthcare receptionist experience is desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.