Receptionist/Administrator

Tove Learning Trust; Darlaston; On-site; GBP 20,000 - 25,000; Full time

Job summary

A well-respected educational institution in Darlaston is seeking a highly motivated receptionist/administrator to join their busy front desk. The role requires excellent customer service skills, both face-to-face and over the phone, strong administration skills, and experience in an educational setting. The successful candidate will manage reception duties, assist with school meal administration, and handle cash from sales. This position offers a fast-paced work environment with a variety of responsibilities.

Benefits

24/7 GP Appointments & prescription services

Dental treatment

Optical care

Physiotherapy

Skinvision - skin health tracker

Exclusive discounts on shopping & travel

Qualifications

• Experience in an educational setting, school reception, or administration office preferred.
• Ability to work under pressure and multitask effectively.
• Excellent customer service skills both face to face and on the telephone.

Responsibilities

• Act as the first point of contact for students, visitors, and callers.
• Provide excellent customer service through various channels.
• Perform reception duties and general administration tasks.
• Administer free school meals and locker keys.
• Handle cash from sales, printing registers for fire evacuations.
• Support on events like parents/open evenings.

Skills

Customer service

Administration

Multitasking

Job description

Responsibilities

• To act as first point of contact for students, visitors and telephone callers, providing a courteous, professional and efficient service.
• To provide excellent customer service to all stakeholders in all channels ie telephone, written, communication, face to face.
• Perform reception duties in an efficient manner
• To provide typing, filing, printing, postage, photocopying and general administration duties
• To answer calls, professionally and promptly
• To ensure that telephone messages reach the recipient quickly
• Maintain regular consistent and professional attendance, punctuality, personal appearance and adherence to relevant health and safety procedures
• Free school meals administration
• Production/maintenance and housekeeping of student/staff cards
• Responsibility for the issuing and administration of locker keys
• The handling and cashing up of monies from sales (uniform/cards etc)
• Printing registers for fire evacuations
• First aid duties - staff and students (on a rota basis)
• Support on parents/open evenings and other events
• To carry out any other reasonable duties as directed by the Administration Manager

Our Visitor reception is very important to us so we are looking for a highly motivated receptionist/administrator for our very busy front desk. Excellent customer service skills both face to face and on the telephone are a must, along with strong administration skills. Ideally you will have experience of an educational setting, school reception or administration office and be able to work under pressure and multitask effectively.

Benefits

• 24/7 GP Appointments & prescription services
• Dental treatment
• Optical care
• Physiotherapy
• Skinvision - skin health tracker
• A range of essential healthcare expenses
• Exclusive discounts on shopping & travel

Further details about the role