Receptionist/Administrator

Texas Medical Marketplace; Chesterfield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A local medical practice in Chesterfield seeks an enthusiastic Receptionist/Administrator for a full-time role (37.5 hours/week). Key duties include managing the reception area, processing appointment requests, and handling patient data. Essential qualifications include GCSEs in Maths and English. The practice offers training opportunities and well-being initiatives to support staff health and happiness.

Benefits

NHS pension

Training and development opportunities

Well-being initiatives

Qualifications

• GCSEs in Maths and English are essential.
• Basic IT skills are required.
• Experience in a reception or customer service role is ideal.
• Understanding of basic office procedures is needed.

Responsibilities

• Manning the reception area and assisting visitors.
• Processing appointment requests and directing callers.
• Completing administrative tasks accurately and timely.
• Managing patient data on the computer system.
• Providing clerical support including filing and photocopying.

Skills

Basic IT skills

Customer service experience

Mathematics proficiency

Communication skills

Education

GCSEs in Maths and English (Grade C/4 or above)

Job description

An opportunity has arisen to join our growing team at Royal Primary Care, and we are looking for an enthusiastic Receptionist/Administrator to work within our busy medical practice within the Chesterfield area. We are looking to employ a receptionist/administrator to join our busy GP practice based in the Chesterfield area. 1 x 37.5 hours per week - Full‑Time.

• Ensure the reception area is manned and welcoming at all times.
• Process personal and telephone requests for appointments, home visits, and telephone consultations, directing callers to the appropriate healthcare professional.
• Complete all reception and administrative tasks in a timely and accurate manner, process and distribute incoming and outgoing mail.
• Take and relay messages promptly, ensuring effective communication between patients and clinical staff.
• Process repeat prescriptions in accordance with Practice guidelines.
• Enter and manage patient data accurately on the computer system (SystmOne).
• Respond to enquiries from patients, colleagues, and external healthcare providers.
• Clear and re‑stock consulting rooms as required.
• Provide general clerical support, including word processing, filing, photocopying, diary management, and scanning.
• Monitor and maintain office and clinical stationery supplies.
• Handle clinical waste appropriately, ensuring it is taken to designated areas.
• Keep the reception area, noticeboards, and leaflet displays tidy and well‑organised.
• Undertake note sorting, scanning, and administrative duties relating to patient records and Practice documentation.

Essential

• GCSEs in Maths and English (Grade C/4 or above).
• Basic IT skills, including familiarity with Microsoft Office.
• Experience working with the public, ideally in a reception or customer service environment.
• Understanding of basic office procedures.

Our vision is to be an exceptional provider of family medicine, dedicated to our patients, and were on a mission to improve our communitys health and reduce inequality.

Royal Primary Care surgeries are part of Chesterfield Royal Hospital Foundation Trust and this brings the benefits of being part of a larger organisation. As well as an NHS pension, you’ll have access to training and development opportunities and a whole raft of well‑being initiatives to look after your physical and mental health. At Royal Primary Care, your happiness is at the heart of our appraisal system, and we place great importance on everyone feeling included. You’ll have an equal say in how we look after you through access to our annual staff survey.

(Please note although this is not Agenda for Change - we do offer our employees a good package of benefits)

Please see the attached job description for a full breakdown of the duties and responsibilities.

Please note this is NOT Agenda for Change.