Receptionist / Administrator

NHS; Burnley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare provider in Burnley is looking for a receptionist/administrator to join their team. The successful candidate will manage patient interactions, assist with administrative tasks, and ensure smooth operation of the practice. Applicants should have significant experience in an NHS setting, good communication skills, and a GCSE-standard education. This is a permanent full-time role with an hourly rate of £12.21.

Qualifications

• Significant previous experience in an NHS patient-facing environment.
• Familiarity with medical terminology and coding.
• Ability to remain calm under stress.

Responsibilities

• Assist in the smooth running of the practice and reception area.
• Act as the first point of contact for patients and professionals.
• Manage patient flow and support GPs and nurses.
• Ensure accurate handling of patient registrations and prescriptions.

Skills

Good communication

Customer service

Clerical systems aptitude

IT competency

Attention to detail

Education

Good level of education to GCSE standard or equivalent

Tools

EMIS Web

Job description

Job Summary

At Briercliffe Surgery we have an exciting opportunity for a receptionist / administrator to join the team.

Responsibilities

• Assist in the smooth running of the practice and reception area, projecting a positive image to patients and professionals.
• Act as the first point of contact for anyone accessing the practice, both in person and by telephone.
• Facilitate patients accessing the clinical care provided by the practice and support GPs and nurses.
• Manage patient flow at the reception desk, including appointments, prescriptions, or queries.
• Ensure new patient registrations are completed daily and repeat prescriptions and e‑prescriptions are generated accurately within the 48‑hour time‑frame.
• Use Care Navigation templates and coding protocols to place patients with the appropriate clinician or service.
• Review and record all incoming correspondence and patient information in the electronic medical record.
• Carry out administrative tasks delegated by the Clinical Lead and Practice Manager.
• Learn and apply new skills such as medical coding, insurance, private work completion and secretarial responsibilities.

Qualifications & Experience

• Essential Experience: Significant previous experience in an NHS patient‑facing environment.
• Desirable Experience: Working knowledge of EMIS Web; experience in a GP practice and on a reception desk; familiarity with medical terminology and coding.
• Essential Skills: Good communicator with a pleasant manner; excellent customer‑service skills; aptitude for clerical systems and IT competency; accurate and efficient worker.
• Qualifications: Good level of education to GCSE standard or equivalent.
• Personal Attributes: Ability to remain calm under stress, keen to work as a team member, flexible and adaptable, well‑organised and hardworking.

Salary & Working Conditions

Job posted: 03 November 2025
Salary: £12.21 an hour (enhanced hourly rate of 50p per hour if no sickness in previous month)
Contract: Permanent
Pattern: Full‑time
Location: Briercliffe Surgery, Briercliffe Road, Burnley, Lancashire, BB10 2EZ

Disclosures & Checks

This post requires a Disclosure and Barring Service check and, under the Rehabilitation of Offenders Act (Exceptions Order) 1975, a submission for such clearance. All candidates must be eligible to work in the UK.

Employer Details

Fuller and Forbes Partnership
Briercliffe Surgery
Briercliffe Road, Burnley, Lancashire, BB10 2EZ
Website: http://bramleyonline.co.uk/