RECEPTIONIST / ADMINISTRATOR

NHS; Bristol; On-site; GBP 40,000 - 60,000; Part time

Job summary

A healthcare provider in Bristol is looking for a part-time Receptionist to join their reception team. Responsibilities include answering patient calls, operating IT systems, front-desk greeting, and general administration. The ideal candidate should have GCSEs in English and Maths, excellent communication skills, and IT proficiency. Flexible working hours available.

Benefits

Bereavement leave

Company pension

Cycle to work scheme

Employee discount

Free flu jabs

Free parking

Health & wellbeing programme

Sick pay

Store discount

Responsibilities

• Answer telephone support and deal with patient calls.
• Operate IT EMIS, NHS Mail, Anima to deal with patient requests.
• Front-desk greeting of patients and consulting with the practice team.
• Administration: filing patient notes and updates.
• Assist the practice with monitoring daily tasks.

Skills

Good interpersonal and communication skills

Excellent customer-service knowledge

IT proficiency

Education

GCSE grade A to C in English and Maths

Job description

Job Summary

We are looking for an enthusiastic, engaging and hardworking individual to join our friendly reception team. We value the well‑being of our team, and hold regular team meetings, 1‑2‑1 support, training and development opportunities.

Responsibilities

• Answer telephone support and deal with patient calls.
• Operate IT EMIS, NHS Mail, Anima – dealing with patients’ requests submitted electronically.
• Front‑desk greeting of patients and consulting with members of the practice team.
• Administration: filing patient notes and updates as necessary (e.g. change of address).
• Photocopy as requested.
• Assist the practice with monitoring and ensuring daily tasks are completed up to date.
• Processing post and other correspondence efficiently and promptly.
• Provide test results to patients.
• Communicate effectively with other team members, patients, healthcare professionals and external parties, adapting where needed.
• Answer and ensure all calls are answered professionally.
• Registration of new patients.
• Process appointment requests for today and future appointments from patients by telephone, online and in person using our Anima system.

Person Specification

• GCSE grade A to C in English and Maths.
• Good interpersonal and communication skills.
• Excellent customer‑service knowledge.
• IT proficiency.

Desirable

• Experience of working in a GP practice.

Benefits

• Bereavement leave.
• Company pension.
• Cycle to work scheme.
• Employee discount.
• Free flu jabs.
• Free parking.
• Health & wellbeing programme.
• On‑site parking.
• Sick pay.
• Store discount.

Schedule and Pay

Pay: £12.60 per hour.

Expected hours: 20 per week.

Schedule: Monday to Friday.

Monday 7.45‑12.45

Tuesday 13.30‑18.30

Wednesday 13.30‑18.30

Friday (alternate weeks) 7.45‑12.45 / 13.30‑18.30

Work Location

In person. Predominantly at Pilning Surgery with potential need to work from Almondsbury.

Contact

Employer: Hanham Health
Address: Pilning Surgery, Northwick Road, Pilning, Bristol, BS354JF
Reference number: A0695‑25‑0010
Contract: Permanent, Part‑time, Flexible working

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service.

Important Note

Please note that this job advertisement may close earlier than the stated deadline if a suitable candidate is identified or if a high volume of applications is received.