Receptionist / Administrative support

Coventry and Warwickshire Partnership Trust; Coventry; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading mental health service provider in the United Kingdom is seeking a Receptionist to offer administrative support within an adult mental health service. Key responsibilities include greeting patients, providing comprehensive administrative support, managing a busy switchboard, and maintaining care records. The ideal candidate will have GCSE level education with NVQ or equivalent experience, excellent customer service skills, and a confident telephone manner. Benefits include generous annual leave, learning opportunities, and wellbeing support.

Benefits

Generous annual leave entitlement

Excellent learning and development opportunities

Salary sacrifice schemes for lease car/vehicle

Discounts with retailers and restaurants

Wellbeing support including counselling service

Qualifications

• GCSE level education with an NVQ or QCF or equivalent experience.
• Confident telephone manner with good communication skills.
• Ability to multi-task under pressure and work flexibly.

Responsibilities

• Greet patients and visitors at front of house.
• Provide administrative support to clinicians and managers.
• Answer calls on the busy main switchboard and take messages.
• Maintain care records and data inputting daily.

Skills

Excellent customer service skills

Confident telephone manner

Good IT skills

Attention to detail

Organizational skills

Education

GCSE level education with NVQ or equivalent experience

Tools

CareNotes

SystmOne

Job description

Role Overview

We are looking to recruit a Receptionist / Administrative support role, based within an Adult Mental Health service. The post-holder will work within an integrated and skill mixed team, reporting to the Admin Team Coordinator and providing an effective and efficient reception and admin support service to clinicians and managers across the service.

Responsibilities

• Front of house greeting patients and visitors.
• Providing efficient and comprehensive administrative support to the admin team, clinicians and managers.
• Answering calls on the busy main switchboard, taking messages and booking clinic rooms.
• Handling telephone calls, scanning documents, maintaining care records and data inputting using CareNotes/SystmOne software daily.
• Covering the main hospital reception area and providing general admin support to other services when required within the building.

Qualifications

• GCSE level education with an NVQ or QCF or equivalent experience.
• Confident telephone manner, good IT skills and high level communication skills.
• Attention to detail and sensitivity due to the nature of the service.
• Good organisational skills and the ability to work both independently and as part of a team.

Essential Skills

Excellent customer service skills, previous reception/office experience and the ability to multi‑task under pressure and work flexibly to meet the needs of the service.

Equal Opportunities and Safeguarding

The Trust is committed to Equal Opportunities and welcomes applications regardless of age, gender, race, disability or sexual orientation. The Trust is committed to safeguarding and promoting the welfare of individuals and expects all staff and volunteers to share this commitment.

As part of our safe recruitment practice, it is mandatory for all newly appointed staff to be registered with the Disclosure and Barring Service (DBS) Update Service.

Benefits

• Generous annual leave entitlement which increases during your time with us.
• Excellent learning and development opportunities including apprenticeship frameworks, distance learning, internal training, coaching and mentoring.
• Salary sacrifice schemes for lease car/vehicle, Cycle to Work, home and electronics, gym membership and more.
• Discounts with a range of retailers, restaurants and entertainment venues through our Employee Assistance Programme and NHS discount schemes.
• Wellbeing support including an in‑house counselling service, external helpline and more.
• Staff networks and support group.