Receptionist/Administrative Assistant Ophthalmology

Mid and South Essex NHS Foundation Trust; Basildon; On-site; GBP 20,000 - 25,000; Full time

Job summary

A reputable healthcare provider in Basildon is seeking an enthusiastic Administrative Support individual for the Ophthalmology Department. Responsibilities include answering queries, booking appointments, recording outcomes, and ensuring patient records are up to date. This role offers excellent benefits like generous holidays and a strong pension plan, alongside a vibrant work environment aimed at the well-being of patients and staff.

Benefits

Generous holiday allowance

Pension

Opportunity for career development

Qualifications

• Must have a can-do attitude.
• Great deal of enthusiasm required.
• Good keyboard and basic computer skills will be needed.

Responsibilities

• Answer telephone and face-to-face queries.
• Book new and follow-up appointments using EPR.
• Record clinic outcomes.
• Filing and scanning duties.
• Understand 18-week pathways.
• Book patient transport and liaise with portering and ambulance teams.

Skills

Good communication skills

Enthusiasm

Keyboard skills

Basic computer skills

Job description

• Answering telephone and face to face queries.
• Booking new and follow up appointment using EPR.
• Recording clinic outcomes.
• Filing and scanning duties.
• Understanding 18-week pathways.
• Booking patient transport, liaise with portering and ambulance teams.
• Review all patient demographics when speaking to them, to ensure EPR is up to date.
• Ensuring the patients up to date contact numbers, address and GP details are to date.

• To ensure all post is sent out in a timely fashion.

  You need to have a can do attitude, a great deal of enthusiasm, be a good communicator and most importantly be prepared to learn. Good keyboard skills and some basic computer skills will also be required.

  Our ambition is to deliver excellent local and specialist services, to improve the health and wellbeing of our patients, and provide a vibrant place for staff to develop, innovate and build careers.

  We aim to make the most of our skills and experiences so we can become the best we can be. As one organisation we will recruit the finest and retain more specialist staff due to more employment opportunities across our Trust.

  This role is based over the Ophthalmology Department across the MSE. We are open to considering this role as a job share arrangement. The role is based within the administrative team at Broomfield Hospital. There may be times that this role is cross sight covering. The role comes with some great benefits including, a very generous holiday allowance, a brilliant pension and the opportunity to work with some great people.