Receptionist / Administrative Assistant | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Wythenshawe; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading healthcare provider in the UK is seeking an Admin Assistant to support a busy outpatient service. Responsibilities include greeting patients, managing appointments, and handling inquiries to ensure efficient service delivery. Ideal candidates will have strong organisational and communication skills and a commitment to excellent customer service. Join a diverse team dedicated to caring for over 1 million people each year.

Benefits

Training and development

Caring work environment

Qualifications

• Strong organisational and communication skills.
• Ability to multitask in a fast-paced environment.
• Experience with managing appointment schedules.

Responsibilities

• Accurately record patient details and activities.
• Manage incoming calls and liaise with other departments.
• Assist patients with the MyMFT app.

Skills

Organisational skills

Communication skills

Multitasking

Customer service

Job description

The Admin Assistant will play a vital role in supporting the smooth operation of a busy outpatient service. Responsibilities will include greeting and assisting patients, managing appointment schedules, handling telephone inquiries, and ensuring accurate patient records are maintained. The role requires strong organisational and communication skills, as well as the ability to multitask in a fast‑paced environment. The successful candidate will be expected to provide excellent customer service, ensure a positive patient experience, and work closely with clinical and administrative teams to ensure efficient service delivery.

Responsibilities

• Accurately record patient details and activities, including appointments, discharges and additions to the waiting list, using the Trust systems in line with the Trust Patient Access Policy and data quality standards.
• Provide a telephone service, managing incoming calls, relaying queries and messages, and liaising with other departments and external organisations when necessary.
• Assist patients with the MyMFT app, supporting appointment scheduling via MyMFT and monitoring electronic messages from MyMFT patients to the clinical teams.
• Handle requests for other services, such as patient transport, interpretation services, porters and diagnostic tests, ensuring compliance with Trust deadlines.
• Participate in clinic preparations and contribute to general administrative and secretarial duties.
• Maintain work queues, manage appointment cancellations and rebookings, and escalating issues or complaints to the manager or team leader as needed.
• Maintain patient information literature, manage mail, retrieve and store files, and ensure stock levels are adequate while adhering to Accessible Information standards.

Benefits and culture

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services and our Oxford Road Campus in Manchester is the largest health academic campus in Europe. With 10 hospitals and a wide range of community services we care for over 1 million people every year and our team of over 30,000 people is at the heart of everything we do. You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life and learning something new every day. We believe that everyone should feel welcome, respected and valued at work. You can bring your whole self to MFT, knowing that your unique perspective and experiences are celebrated here. We offer equal opportunities for everyone and will support you with training, development and a caring environment where your health, wellbeing and safety matter.

This advert closes on Tuesday 2 Dec 2025