Receptionist/Administrative Assistant | Manchester University NHS Foundation Trust

Manchester University NHS Foundation Trust; Manchester; Hybrid; GBP 20,000 - 25,000; Full time

Job summary

A large healthcare provider in the UK is seeking a motivated Administrative Assistant/Receptionist to support a busy Sexual Health, Contraception and HIV department. This full-time role (37.5 hours per week) demands excellent communication skills, the ability to work well under pressure, and a proactive approach to tasks. You will handle reception duties, manage patient appointments, and ensure a welcoming environment. The position requires flexibility to work across multiple locations in Greater Manchester on a rotating schedule. Join a supportive admin team and contribute to healthcare excellence.

Qualifications

• Prior experience dealing with patients or customers.
• Ability to work calmly under pressure.
• Capability to prioritize work effectively.

Responsibilities

• Greet and assist visitors at the reception area.
• Clarify patient demographics and update systems.
• Manage clinic appointments and referrals.
• Maintain an orderly reception area.

Skills

Excellent communication skills

Teamwork

Flexibility

Computer literacy

Education

General education to a good standard

Job description

Overview

We are looking for a highly motivated and enthusiastic administrative assistant/receptionist to provide reception and administrative support to a busy Sexual Health, Contraception and HIV department for 37.5 hours per week. Working as part of a friendly admin team you will have excellent communication skills and be able to work calmly under pressure using your own initiative, with an ability to prioritise work to meet deadlines.

Responsibilities

• Greet all visitors attending the reception area, ascertain their requirements and respond to those requirements accordingly.
• Clarify demographics for every patient contact face to face and via telephone and ensure systems are updated regularly.
• Enter clinic attendances and outcomes onto INFORM in the identified timescales and to the identified standards.
• Book appointments, update attendances and action referrals.
• Maintain the reception and waiting area to an orderly state at all times.
• Answer telephone calls courteously and politely, direct enquiries appropriately and take messages as necessary. Liaise with other departments where appropriate.
• Arrange and respond to transport/Interpreter requests as directed. Maintain the confidentiality, safety and security of the reception area reporting any adverse matters to senior staff.
• To work flexibly across the service as required.

Qualifications and Skills

• General education to a good standard along with previous experience of dealing with patients or customers.
• A good level of computer literacy.
• Good teamwork, flexibility, and the ability to cover sickness and annual leave, supporting an effective administrative service at all times.

Location and Working Pattern

The post would be based at The Hathersage Centre and travel across Greater Manchester to our spoke clinics is required. The post holder will work Monday - Saturday on a flexible rota basis.

About MFT

Manchester University NHS Foundation Trust (MFT) is the largest provider of specialist services, and our Oxford Road Campus in Manchester is the largest health academic campus in Europe, with 10 hospitals and a wide range of community services. We care for over 1 million people every year, and our team of over 30,000 people is at the heart of everything we do. You’ll be working alongside colleagues from all backgrounds, supporting people from every walk of life, and learning something new every day. We believe that everyone should feel welcome, respected, and valued at work. We offer equal opportunities for everyone, and we’ll support you with training, development, and a caring environment where your health, wellbeing, and safety matter. Most importantly, you’ll be part of a team where working together and supporting each other is everything. You’ll make new friends, build strong relationships, and have a real voice in shaping the future of our Trust.

At MFT we’re All Here For You - every step of the way. Join us today.

Application and Equality

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the ‘Supporting Documents’ heading. You’ll need to read the ‘Candidate Essentials Guide’ that sits with the Job Description and Person Specification before applying. This document provides details about the Trust, our benefits and outlines how we care for you as you care for others. It also contains critical information you’ll need to be aware of before you submit an application form.

Use of Artificial Intelligence (AI) in your application: All applicants should ensure that their job applications reflect their own experiences, skills, and motivations. While AI tools can support spelling, grammar, or formatting, the content of your application—especially personal statements and responses to role-specific questions—should be written by you.

Diversity Matters: MFT is committed to promoting equality of opportunity, celebrating diversity, and eliminating discrimination. All individuals are encouraged to apply regardless of age, disability, gender identity, pregnancy and maternity, race, religion or belief, sex or sexual orientation. If you have any special requirements to help you with your application, please contact the manager named below.

This advert closes on Tuesday 16 Dec 2025.