Receptionist/Administrative Assistant

NHS; Tees Valley; On-site; GBP 20,000 - 26,000; Full time

Job summary

A healthcare facility in Tees Valley is looking for a motivated receptionist to support patients and manage administrative tasks. In this full-time role, you will greet patients, manage appointments, and handle incoming queries. Essential qualifications include GCSEs in English and Maths, and prior experience in a clinical setting is an advantage. Flexible working options are available coupled with a competitive salary based on experience.

Qualifications

• Experience in a GP practice or clinical admin setting preferred.

Responsibilities

• Greet patients and direct them to services.
• Schedule appointments and manage calls.
• Accurately enter patient information into EMIS.
• Process prescription requests efficiently.

Skills

Customer service skills

Organizational skills

Empathy

Education

GCSE or equivalent in English and Maths

Job description

Job Summary

We are seeking a motivated, organized, and empathetic individual to join our team. This role combines reception and administrative responsibilities, ensuring patients are supported and the practice runs smoothly. You will act as a first point of contact for patients, providing guidance, assistance, and information in a courteous and professional manner. Thank you to those who have previously applied, at this time we are only reviewing new applications.

About Us

Parkway Medical Centre is a forward‑thinking, patient‑ and family‑friendly practice serving Coulby Newham and the surrounding areas. With a growing list of over 9,600 patients, we provide a wide range of high‑quality healthcare services in a supportive and progressive environment. We work closely with our PCN, offering access to FCPs, Dietitians, a Mental Health Team, Social Prescribers, and a Care Home Team. Our in‑house team includes five GP Partners, a Clinical Pharmacist Partner, a Lead ACP, three Nurses, a Nurse Associate, a Healthcare Practitioner, and three Salaried GPs, supported by an efficient and friendly admin team. We host medical, pharmacy, and GP trainees and operate a modern triage hub model, ensuring safe and effective patient access. Our patients value the care we provide, reflected in our 4.6‑star Google rating.

Job Description

Responsibilities include:

• Greet and assist patients, directing them to the appropriate service or healthcare professional efficiently and professionally.
• Provide general support to the practice team, projecting a positive and approachable image both in person and over the telephone.
• Maintain an effective and efficient reception service, handling enquiries regarding medical advice, medication, and other patient needs, and relay them accurately to clinical staff.
• Schedule new and follow‑up appointments, explain procedures, and manage incoming and outgoing calls, ensuring accurate messaging and prompt delivery.
• Accurately enter patient information into EMIS, ensuring records are complete, relevant, and correctly filed.
• Log and communicate home visit requests and other urgent patient needs promptly, prioritising appropriately.
• Process repeat prescription requests via electronic prescribing or printed systems, ensuring readiness for patient collection within 48 hours.
• Manage incoming hospital mail and post, and ensure proper handling of all patient correspondence.
• Scan and attach non‑electronic documents to patient records, ensuring accurate read‑coding before appointments.
• Assess and prioritise urgent patient requests, using sound judgement and professional communication while maintaining workflow.
• Explain practice arrangements and registration procedures to new or temporary patients.
• Inform patients of test results (pathology/radiology) and ensure results are filed correctly in the patient record.
• Open and secure the premises, including alarm activation/deactivation, and maintain a clean, welcoming environment in waiting areas and communal spaces.
• Undertake any additional duties appropriate to the role as requested by Partners or Managers.

Location

Cropton Way, Coulby Newham, Middlesbrough, TS8 0TL.

Pay and Working Pattern

Salary depends on experience. Permanent contract. Full‑time, flexible working.

Experience

• Previous experience of working within a GP Practice, hospital admin or other clinical admin setting.

Qualifications

Essential

• GCSE or equivalent qualification in English and Maths.

Desirable

• Previous reception business admin training course, not essential but desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and it will be necessary to submit a Disclosure and Barring Service check to confirm no previous criminal convictions. The post is subject to a DBS check prior to appointment.