Receptionist/Administrative Assistant

Parkway Medical Centre; Tees Valley; On-site; GBP 20,000 - 25,000; Full time

Job summary

A forward-thinking medical practice in Tees Valley is seeking a motivated Receptionist to join their team. The role involves greeting patients, handling inquiries, scheduling appointments, and ensuring efficient operations of the practice. Ideal candidates will have experience in a clinical environment and hold GCSE qualifications. If you are organized and empathetic, this is an excellent opportunity to make a difference in patient care.

Qualifications

• Previous experience of working within a GP Practice, Hospital admin or other Clinical admin setting.
• Previous reception business admin training course, not essential but desirable.

Responsibilities

• Greet and assist patients, directing them to the appropriate service or healthcare professional efficiently and professionally.
• Provide general support to the practice team, projecting a positive and approachable image both in person and over the telephone.
• Maintain an effective and efficient reception service, handling enquiries regarding medical advice, medication, and other patient needs.
• Schedule new and follow-up appointments, explain procedures, and manage incoming and outgoing calls.
• Accurately enter patient information into EMIS, ensuring records are complete, relevant, and correctly filed.
• Process repeat prescription requests via electronic prescribing or printed systems.
• Inform patients of test results and ensure results are filed correctly.
• Open and secure the premises, including alarm activation/deactivation.

Skills

Organized

Empathetic

Professional communication

Attention to detail

Education

GCSE or equivalent qualification in English and Maths

Tools

EMIS

Job description

We are seeking a motivated, organized, and empatheticindividual to join our team. This role combines reception and administrativeresponsibilities, ensuring patients are supported and the practice runssmoothly. You will act as a first point of contact for patients, providingguidance, assistance, and information in a courteous and professional manner.

Thank you to those who have previously applied, at this time, we are only reviewing new applications.

Main duties of the job

• Greet and assist patients, directing them to the appropriate service or healthcare professional efficiently and professionally.
• Provide general support to the practice team, projecting a positive and approachable image both in person and over the telephone.
• Maintain an effective and efficient reception service, handling enquiries regarding medical advice, medication, and other patient needs, and relay them accurately to clinical staff.
• Schedule new and follow-up appointments, explain procedures, and manage incoming and outgoing calls, ensuring accurate messaging and prompt delivery.
• Accurately enter patient information into Emis, ensuring records are complete, relevant, and correctly filed.
• Process repeat prescription requests via electronic prescribing or printed systems, ensuring readiness for patient collection within 48 hours.
• Manage incoming hospital mail and post, and ensure proper handling of all patient correspondence.
• Scan and attach non-electronic documents to patient records, ensuring accurate read-coding before appointments.
• Inform patients of test results (pathology/radiology) and ensure results are filed correctly in the patient record.
• Open and secure the premises, including alarm activation/deactivation, and maintain a clean, welcoming environment in waiting areas and communal spaces.

About us

Parkway Medical Centre is a forward-thinking, patient- and family-friendly practice serving Coulby Newham and the surrounding areas. With a growing list of over 9,600 patients, we provide a wide range of high-quality healthcare services in a supportive and progressive environment.

We work closely with our PCN, offering access to FCPs, Dietitians, a Mental Health Team, Social Prescribers, and a Care Home Team. Our in-house team includes five GP Partners, a Clinical Pharmacist Partner, a Lead ACP, three Nurses, a Nurse Associate, a Healthcare Practitioner, and three Salaried GPs, supported by an efficient and friendly admin team.

As a training practice, we host medical, pharmacy, and GP trainees, fostering a strong learning culture and professional development ethos. We operate a modern triage hub model, managed by the triaging GP, GPA, and triage assistants, ensuring safe and effective patient access. Our patients value the care we provide, reflected in our 4.6-star Google rating. At Parkway Medical Centre, we strive for excellence through teamwork, innovation, and compassion making this an excellent environment for any employee who wants to make a real difference in patient care.

Job responsibilities

• Greet and assist patients, directing them to the appropriate service or healthcare professional efficiently and professionally.
• Provide general support to the practice team, projecting a positive and approachable image both in person and over the telephone.
• Maintain an effective and efficient reception service, handling enquiries regarding medical advice, medication, and other patient needs, and relay them accurately to clinical staff.
• Schedule new and follow-up appointments, explain procedures, and manage incoming and outgoing calls, ensuring accurate messaging and prompt delivery.
• Accurately enter patient information into EMIS, ensuring records are complete, relevant, and correctly filed.
• Log and communicate home visit requests and other urgent patient needs promptly, prioritizing appropriately.
• Process repeat prescription requests via electronic prescribing or printed systems, ensuring readiness for patient collection within 48 hours.
• Manage incoming hospital mail and post, and ensure proper handling of all patient correspondence.
• Scan and attach non-electronic documents to patient records, ensuring accurate read-coding before appointments.
• Assess and prioritize urgent patient requests, using sound judgment and professional communication while maintaining workflow.
• Explain practice arrangements and registration procedures to new or temporary patients.
• Inform patients of test results (pathology/radiology) and ensure results are filed correctly in the patient record.
• Open and secure the premises, including alarm activation/deactivation, and maintain a clean, welcoming environment in waiting areas and communal spaces.
• Undertake any additional duties appropriate to the role as requested by Partners or Managers.

Person Specification

Experience

• Previous experience of working within a GP Practice, Hospital admin or other Clinical admin setting

Qualifications

• GCSE or equivalent qualification in English and Maths.
• Previous reception business admin training course, not essential but desirable.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.