Receptionist & Administrative Assistant

Emerson Ltd; Forest Row; On-site; GBP 40,000 - 60,000; Full time

Job summary

A prestigious educational institution located in Forest Row is seeking a Receptionist to provide a warm and professional reception service. The role involves managing enquiries, supporting the College shop, and delivering high-quality administrative tasks. The ideal candidate will have excellent communication skills and a flexible approach, as evening and weekend work will be required. Join us in promoting a high-quality guest experience at the College.

Qualifications

• Experience in administration and/or reception, ideally in a busy customer-facing environment.
• Motivation, enthusiasm, and a proactive approach.
• Ability to manage a varied workload with attention to detail and confidentiality.

Responsibilities

• Provide a professional, friendly reception service for visitors and students.
• Manage telephone and email enquiries efficiently.
• Support the smooth running of the College shop.
• Deliver high-quality administrative support.

Skills

Interpersonal and communication skills

Organizational skills

Customer service

Attention to detail

Flexibility

Job description

Evening and weekend working will be required to meet the business and guest needs, as our Reception is open seven days a week. In this role you will:

• Provide a professional, friendly, and welcoming reception service for all visitors, students, and guests, ensuring they are greeted warmly and directed appropriately.
• Manage telephone and email enquiries efficiently, ensuring clear communication and timely follow-up of messages.
• Support the smooth running of the College shop, maintaining stock, presentation, and alignment with Emerson College's ethos.
• Deliver high-quality administrative support, including data entry, correspondence, meeting preparation, minute taking, and assisting with events, festivals, and College functions.
• With experience in administration and/or reception, ideally within a busy and customer-facing environment.
• With strong interpersonal and communication skills, and the ability to build positive relationships with colleagues, students, and visitors.
• Who is organised, flexible, and able to manage a varied workload with attention to detail and confidentiality.
• With motivation, enthusiasm, and a proactive approach, willing to support tasks ranging from everyday administration to festivals, events, and hospitality.
• Who can demonstrate a high level of flexibility, including the ability to work evenings and weekends in line with operational requirements.

About Emerson College

Emerson College has a successful history in providing a range of courses from Rudolf Steiner education, medical insights and the arts. There are over sixty beds onsite as well as meeting rooms, workshop spaces and beautiful grounds. In addition to providing high quality courses and workshops, Emerson College promotes venue hire and private functions. Delivering high levels of customer service, ensuring all guests continue to receive a high-quality guest experience during their visit to Emerson College. You will work closely with the Revenue and Events Manager and administration functions contributing to the continued development of the college offerings.