Receptionist/ Administration and Data Entry Officer

NHS; Leigh on Sea; On-site; GBP 24,000 - 27,000; Full time

Job summary

A healthcare organization in Westcliff-On-Sea is looking for a Receptionist/Administration and Data Input Officer to provide vital support for vulnerable patients and handle administrative services. Ideal candidates will have a minimum of one year in administration and customer service experience, along with data entry skills. You will be responsible for face-to-face patient support, maintaining the frailty register and helping with front-of-house duties. This is a full-time permanent position with a competitive salary and excellent benefits.

Benefits

27 days holiday plus bank holidays

Excellent pension up to 14.5%

Staff discounts including Blue Light Card

£8,000 relocation package

Interest-free season ticket loans

Qualifications

• 1+ year experience in administration required.
• Proven ability to handle customer service scenarios.
• Experience with data entry and IT systems.

Responsibilities

• Provide support for vulnerable patients via telephone.
• Perform accurate data entry for compliance.
• Assist with front-of-house duties.

Skills

Administration

Customer Service

Data entry

IT proficiency

Education

GCSE Grade 5 minimum or equivalent

Tools

SystmOne

Mobius

Job description

Job Summary

An exciting opportunity has arisen to join us as a Receptionist/Administration and Data Input Officer within EPUT, based at The Harland Centre, Westcliff‑On‑Sea. The role will predominantly be based at The Harland Centre and then cover various sites throughout our region in a reception capacity, also providing administrative services at our Rochford Hub.

The Harland Centre helps older adults with mental health problems, including dementia, by offering assessments, treatment and ongoing care to improve their well‑being and quality of life.

Responsibilities

• Provide face‑to‑face support for vulnerable patients, making and receiving patient telephone calls.
• Accurate and timely data entry to maintain our frailty register, ensuring compliance.
• Offer on‑site reception support, including front‑of‑house duties and administrative assistance for wider services.
• Handle queries from multidisciplinary clinical staff, service users and managers in a polite and efficient manner.
• Balance structured data tasks with dynamic service support while maintaining excellent communication skills.

Experience (Essential)

• Minimum 1 year experience in administration.
• Customer service experience.
• IT experience.
• Data entry experience.

Experience (Desirable)

• Experience within NHS administration or customer service.

Qualifications (Essential)

• GCSE Grade 5 minimum or equivalent.

General Knowledge (Essential)

• Accuracy and attention to detail.
• Proven ability to multitask.

General Knowledge (Desirable)

• Familiarity with SystmOne or Mobius.

Benefits

• 27 days holiday, plus bank holidays, rising to 33 days after 10 years' service.
• Excellent pension of up to 14.5% of your pensionable pay.
• Staff discounts including Blue Light Card, NHS discount offers and other staff benefits.
• £8,000 relocation package if you move to Essex to join us.
• Season ticket loans are interest‑free to cover travel costs via tram, rail or bus.

Work Arrangements

• Work bank: Supplement your income and develop your skills by working bank shifts.
• Flexible working: available from day one for most roles.
• Job share: Applications for job shares are welcomed.

Salary & Contract

Band: 3

Salary: £24,937 to £26,598 per annum

Contract: Permanent

Working pattern: Full‑time

Reference

Reference number: 364‑A‑9540‑A

Job Location

Harland Centre, Balmoral Road, Westcliff‐On‐Sea, Essex, SS0 7DB

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and will require a submission for Disclosure to the Disclosure and Barring Service to check for any previous criminal convictions.

Employer Details

Employer name: Essex Partnership University NHS Foundation Trust

Address: Harland Centre, Balmoral Road, Westcliff‑On‑Sea, Essex, SS0 7DB

Website: https://eput.nhs.uk/