Receptionist/Admin Clerk

Manchester University NHS Foundation Trust; Manchester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading NHS Trust in Manchester is seeking a motivated Receptionist/Admin Clerk to manage reception duties and perform clerical tasks in the Haematology Day Unit. The ideal candidate will have excellent communication skills, previous clerical experience, and the ability to work well within a team. This full-time role offers a rewarding opportunity to contribute to patient care and support a busy department.

Qualifications

• Proven experience of working to deadlines.
• Previous secretarial or clerical experience, preferably within a Healthcare setting.

Responsibilities

• General clerical duties e.g. sorting, filing, photocopying etc.
• Dealing promptly with routine enquiries from staff and patients.
• Reception duties meeting patients and visitors.
• Some diary management for personnel or area.
• Data entry and the updating of spreadsheets.

Skills

Good oral and written communication skills

Organisational ability

Ability to prioritise competing tasks

Team player

Education

General education to GCSE standard or equivalent experience

Job description

Manchester University NHS Foundation Trust

Receptionist/Admin Clerk

The closing date is 12 November 2025

Full time position to cover the Haematology Day Unit reception desk at Wythenshawe Hospital.

The job includes working between the hours 08:00 am and 17:00pm, Monday to Friday. This will be a varied role but a very rewarding one supporting an extremely busy Haematology Day Unit.

The team is looking for a motivated, enthusiastic and caring person for this role. They must have good communication skills and work well within a team. The maintenance of patient confidentiality and excellent patient care skills are essential to this post.

Our mission is to improve the health/quality of life for our patients by building an organisation that develops and invests in the individuals that work here and this can only be achieved with the recruitment of the right people.

Any enquiries are welcomed and if you wish to arrange an informal visit of the department do not hesitate to contact us.

Main duties of the job

• General clerical duties e.g. sorting, filing, photocopying etc.
• Dealing promptly with routine enquiries from staff and patients both on the telephone and in person, giving non-clinical advice, both orally and in writing, and communicating appropriately thereafter.
• Reception duties meeting patients and visitors to the department/unit.
• Some diary management for personnel or area.
• Assisting with the introduction of new staff to office procedures and the use of office equipment.
• Data entry and the updating of spreadsheets.
• Use of patient related hospital computer systems e.g. making appointments, listing patients for procedures, recording data.
• Following Trust and departmental Standard Operation Procedure (SOP's).
• Take part in departmental audits as and when required.
• Complying with the Data Protection Act and Caldicott Guidelines in relation to confidential data.

About us

MFT is one of the largest NHS Trust In England with a turnover of over £3bn & is on a different scale than most other NHS Trusts. We're creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 30,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you'll benefit from a scale of opportunity that is nothing short of extraordinary.

We've also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We're proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programmes. What's more, we're excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Job responsibilities

To find out more about the key responsibilities and the specific skills and experience you’ll need, take a look at the Job Description & Person Specification attachments under the Supporting Documents heading. So that you’re even more equipped to make an informed decision to apply to us, you’ll need to take time to read the Candidate Essentials Guide that sits with the Job Description and Person Specification. This document provides you with details about the Trust, our benefits and outlines how we care for you as you care for others. Most importantly, it also contains critical information you’ll need to be aware of before you submit an application form.

Diversity Matters

MFT is committed to promoting equality of opportunity, celebrating and valuing diversity and eliminating any form of unlawful discrimination across our workforce, ensuring our people are truly representative of the communities we serve. All individuals regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex and sexual orientation are encouraged to apply for this post. As an inclusive employer, we are here to support you. If you have any special requirements to help you with your application, email our team at [e-mail].

Were looking forward to hearing from you!

Person Specification

Education/ Qualifications

• General education to GCSE standard or equivalent experience

Experience

• Proven experience of working to deadlines
• Previous secretarial or clerical experience, preferably within a Healthcare setting

Skills

• Good oral and written communication skills
• Ability to prioritise competing tasks
• Organisational ability

Knowledge

• Knowledge or a range of general office procedures
• Understanding of IT generally
• Conscientious and hard-working
• Tactful and diplomatic
• Willingness to undertake training
• Flexible
• Team player

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

Manchester University NHS Foundation Trust

Address

Haematology Day Unit, Wythenshawe Hospital