Receptionist - Action Glen

Crieff Hydro Family Of Hotels; Crieff; On-site; GBP 21,000 - 27,000; Full time

Benefits offered by this job

30% off food, drinks and retail

Team rate hotel stays £30 per night

Refer a Friend Bonus

Guest Mention Rewards

Team events & annual staff party

Wellbeing support

Career progression

Job summary

Crieff Hydro Family Of Hotels in Scotland is seeking a friendly Reception Assistant to welcome guests, handle bookings and start their Action Glen adventure with a smile. This hands-on, office-based role forms the first touchpoint for guests and includes coordinating with activity teams.

You'll need to be organised, a clear communicator, and comfortable working as part of a warm team that values flexibility and guest delight.

Qualifications

• Reception experience – with a passion for everything outdoors
• Organised with keen attention to detail – and a great communicator
• Team focus – there are no egos here, just hard-working people who love creating memorable experiences for every guest
• Ideas and openness – we’re up for doing things differently and will try (almost) everything once
• Fun and easy to talk to – we’re looking for personality, not a corporate clone
• Flexibility – there’s no problem you can’t fix

Responsibilities

• Assist guests with bookings and inform them about family adventures
• Support safety briefings and kit-up for quad-biking groups
• Hands-on office-based role with potential to get involved at instructor level
• Communicate clearly with guests and team to ensure smooth operation

Skills

Reception experience

Outdoor enthusiasm

Clear communication

Teamwork

Flexibility

Job description

Be part of the Family

We’re a family business through and through – family owned since 1868, family run and with a warm family welcome for guests and team alike. Our seven hotels are unique and set in three stunning Scottish locations. Some are big, some are small, but all offer fantastic food and drink, cozy beds and a wealth of things to do.

We offer an expansive range of benefits to help you make the most of life outside of work, and we’re committed to creating an inclusive culture where everyone feels heard and valued.

We treat our guests like family, and we support our people the same way. If you’re someone who lives our values of Be Creative, Be Curious, Be Thoughtful, Be Positive and Be You, you’ll fit right in.

Crieff Hydro Hotel

In the heart of Scotland, we’re set in a 900 acre estate in stunning Perthshire. A home from home, we’ve been welcoming generations of families for 150 years. We have 215 hotel bedrooms, 55 self-catering lodges, 6 restaurants and over 60 onsite activities – including a spa, leisure center, horse-riding center and our famously exciting Action Glen. There really is something for everyone!

Action Glen offers an exciting range of activities for all ages and abilities including high and low ropes, quad-biking, mini quads, off road driving, segways, archery, and our most recent addition – the exciting tree top adventure park.

About the role

You’ll be part of our enthusiastic Action Glen team. Working alongside our team of outdoor instructors, you’ll be motivated and bring a sense of humour.

Your passion for the outdoors will be contagious. From helping guests book their next family adventure to supporting the safety briefing and kit-up of our next group of quad-bikers, you’ll be a great communicator and take pride in everything you do.

This is a hands‑on, office‑based role initially, however there will be opportunities to get involved at instructor level should you wish to.

What we need from you

• Reception experience – with a passion for everything outdoors
• Organised with keen attention to detail – and a great communicator
• Team focus – there are no egos here, just hard‑working people who love creating memorable experiences for every guest
• Ideas and openness – we’re up for doing things differently and will try (almost) everything once
• Fun and easy to talk to – we’re looking for personality, not a corporate clone
• Flexibility – there’s no problem you can’t fix

What you’ll get from us

• Exclusive Discounts – Enjoy 30% off food, drinks and retail, discounted leisure membership and reduced rates on hotel activities.
• Team Rate Hotel Stays – Take time to recharge with discounted stays at all of our hotels from just £30 per night - where will you explore next?
• Refer a Friend Bonus – Earn up to £250-£500 for each successful team member or manager which you recommend to us.
• Guest Mention Rewards – Earn £5 every time a guest gives you a positive shoutout in a review.
• A Friendly & Supportive Team – Work in a fun, welcoming environment where team spirit and well‑being are a priority.
• Career Progression – With seven hotels, multiple departments, and a wide range of roles, you’ll have plenty of opportunities to grow and explore new career paths.
• Wellbeing Support – Get 24/7 confidential support via the Health Assured Employee Assistance Programme, covering mental health, finances, and more.
• Team Events & Annual Staff Party – We love to celebrate our people! Enjoy team events throughout the year and a legendary annual staff party.

Careers at the Crieff Hydro Family of Hotels

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Please note:

This opportunity does not qualify for sponsorship. To be considered for this role, you must have the right to work in the UK.