Receptionist - Accident and Emergency

NHS National Services Scotland; Wishaw; On-site; GBP 10,000 - 40,000; Part time

Job summary

A healthcare provider in Scotland is seeking a part-time receptionist for its Acute Emergency Department. The ideal candidate will provide excellent customer care, manage patient inquiries, and support clinical staff. A qualification in health records and outstanding interpersonal skills are essential. The role is fixed-term until March 2026, offering a unique opportunity in a vital healthcare setting.

Benefits

27 days annual leave

NHS Pension Scheme

Paid sick leave

Occupational health services

Qualifications

• Effective communication with patients and staff at all levels.
• Experience in multi-tasking and problem-solving.
• Knowledge of medical terminology.

Responsibilities

• Provide reception service in the Acute Emergency Department.
• Liaise with clinical and nursing teams and Scottish Ambulance Service.
• Data scanning for Emergency Department records.

Skills

Excellent customer care skills

Good interpersonal skills

Computer literate

Ability to work under constant pressure

Knowledge of Confidentiality and Data Protection

Education

SVQ III or equivalent or SVQ Level II experience

Job description

The Role

The post holder is required to provide a comprehensive reception service within the Acute Emergency Department ensuring patients are admitted to the department, efficiently and accurately recording demographics, details of injury/illness, providing a high level of customer care. The post holder will also liaise closely with the Emergency Department clinical and nursing team, supporting them and ensuring nursing staff are informed if a patient is in obvious distress. The post holder will also liaise closely with the Scottish Ambulance Service; and other relevant departments to ensure an efficient and effective service provision.

As a first point of contact, the post holder will provide a friendly, respectful and efficient service to patients, relatives and visitors either face to face or by telephone. The post holder will receive patient enquiry calls for the hospital, answering and re-directing as necessary.

The post holder will undertake the scanning process for Emergency Department paper records, to ensure good data quality of the scanned electronic patient record.

NHS Lanarkshire

Have you always wanted to work with NHS Lanarkshire? Then this might be the opportunity for you to join Team Lanarkshire!

Here at NHS Lanarkshire, we put the patient at the heart of everything we do. Each colleague within the organisation plays a key role in how we deliver our healthcare services.

We proudly serve a population of 655,000 across rural and urban communities in both North and South Lanarkshire. NHS Lanarkshire is comprised of Acute Services (which currently provide hospital based services over 3 main sites), Corporate & Property & Support Services, North and South Lanarkshire Health and Social Care Partnerships which provide integrated primary healthcare and social care services to local communities and surrounding areas.

What we need you to bring

• Educated to SVQ III or equivalent or SVQ Level II or equivalent experience, plus ECDL or equivalent. The post holder will have a knowledge of Health Records.
• Excellent customer care skills and good interpersonal skills, including an ability to communicate effectively and empathetically with patients and staff at all levels.
• Computer literate and good keyboard skills.
• Experience in multi-tasking as the post holder is responsible for activities such as answering queries, progress chasing, task related problem solving, all acquired through experience and vocational learning.
• Knowledge of Confidentiality and Data Protection.
• Knowledge of handling and moving skills.
• Ability to work as part of a team and on own initiative (working alone).
• A knowledge of processes to enable working across a range of systems including outpatient and waiting list systems.
• A knowledge of processes to enable appropriate booking of clinics, and system knowledge to enable cancelling and re-booking of appointments as requested.
• The ability to multi task at all times ensuring the smooth running of the A&E reception at all times 24/7.
• Understanding and working knowledge of Data Protection while dealing with police, ie what information can be released.
• Understanding and working knowledge of medical terminology.
• Ability to work under constant pressure.

It would be great if you also have

• Experience in working within a patient/customer care environment

Contract type

Fixed Term or Secondment until 31/03/2026

Part Time

7.5 or 6 hours

Please note this is a part time post and the salary for this position will be pro-rata.

Please note this is a fixed term post until 31/03/2026. Where a post only has temporary funding and an existing member of NHS Lanarkshire staff wishes to apply, this will be treated as a secondment. The employee MUST already have written agreement from their line manager to be released on a secondment before applying for the post.

Location and Working Pattern

This role will be based in Accident and Emergency within University Hospital Wishaw.

The working pattern for this role Monday 08:00 - 16:00 & Monday 16:00 - 22:30.

Whilst this advertisement may be for a specific post(s) in a particular location, applicants who are shortlisted for interview may be considered for similar vacancies in alternative locations.

Looking to find out more?

If you’re looking to find out more, then we would love to hear from you!

Please contact Denise McCaig, Team Leader on [e-mail].

For enquiries regarding the application form or recruitment process, please contact Anna Zastawnik-Baran, Recruitment Administrator on [e-mail] (Please remember to include the job title and reference number in your email).

Why NHS Lanarkshire?

Join us and you will discover a supportive environment where you will have the chance to add to your skills and further your career.

Some of NHS Lanarkshire’s benefits include:

• A minimum of 27 days annual leave increasing with length of service
• A minimum of 8 days of public holidays
• Membership of NHS Pension Scheme, with life insurance benefits (for more information on the NHS Pension Scheme visit the Scottish Public Pension)
• Paid sick leave increasing with length of service
• Occupational health services
• Employee counselling services
• Work-life Balance policies and procedures

NHS Lanarkshire have a range of support services on topics that can impact both on your working and personal life including occupational health, spiritual care and independent counselling. This support can be accessed using the links on this page.

Further Information

For more information on the role, please refer to the Job Description. If you’re looking for more information on the recruitment process, organisation or the services we provide, please refer to our information pack, or our recruitment webpage.

Additional Information for Applicants

• Posts close at midnight on the indicated date. However, if there are a high level of interest in this position, we may close the advert once sufficient applications are received. Please complete and submit your application early.
• For help to complete an application on Jobtrain please follow this link: https://www.careers.nhs.scot/how-to-apply/application-process/
• Please check your e-mail regularly (including junk & spam folders) as well as your Jobtrain account for updates.
• We recommend using the Internet Browser "Google Chrome" or "Microsoft Edge" when using Jobtrain
• Once you have submitted your application form you will be unable to make any amendments

NHS Lanarkshire is dedicated to building a diverse workforce where everyone can thrive, develop, and succeed based on their skills, knowledge, and talent—regardless of race, disability, gender, sexual orientation, or care experience* or any other dimension that can be used to differentiate people from one another.

*Care experienced applicants include those who have lived with foster parents, kinship carers, or in residential/secure children’s settings.

Candidates should provide original and authentic responses to all questions within the application form. The use of artificial intelligence (AI), automated tools, or other third-party assistance to generate, draft, or significantly modify responses is strongly discouraged. By submitting your application, you confirm that all answers are your own work, reflect your personal knowledge, skills and experience, and have not been solely produced or altered by AI or similar technologies. Failure to comply with this requirement may result in your application being withdrawn from the application process.

Right to Work within the UK

NHS Lanarkshire has a legal obligation to ensure that it does not employ any worker who has not been granted the relevant permission to work in the UK.

We are required to check the entitlement to work in the UK of all prospective employees, regardless of nationality or job category. UK Visas & Immigration rules are available at www.bia.homeoffice.gov.uk.

Prospective applicants are encouraged to check eligibility in advance of applying for vacancies in NHS Lanarkshire.

Please note that all Band 1 and Band 2 posts are not eligible for sponsorship through the Skilled Worker route.