Receptionist - 4 Hotel

Kew Green Hotels; Leicester; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prominent hotel organization in Leicester is seeking a friendly and adaptable Receptionist. In this role, you will create unforgettable first impressions for guests, handle seamless check-ins and check-outs, and resolve guest inquiries with enthusiasm. The ideal candidate will possess strong communication skills and attention to detail, thriving in a busy environment. The position offers various benefits including discounts, gym membership, and opportunities for progression.

Benefits

Discounts across retail, restaurants, and events

Family and Friends discounts in hotels

Leisure Club / Gym free membership

International Travel at Employee Rate

Free on-site parking

Free meals on shift

Opportunities for progression

Uniform provided

Flexible working hours

Qualifications

• A welcoming personality who loves connecting with people.
• Sharp attention to detail, especially when it comes to handling guest needs.
• Ability to thrive in a fast-paced environment.

Responsibilities

• Welcome guests and make their first impression unforgettable.
• Handle check-ins and check-outs with ease.
• Process bookings and payments with precision.
• Manage daily tasks like calls, emails, and reservations.

Skills

Strong communication skills

Attention to detail

Problem-solving

Team spirit

High energy and adaptability

Job description

As a Receptionist you'll be a face of the hotel, so we want you to bring your warm and friendly personality to work with you every day. Take a deep breath because you'll be stepping into a busy role! Working as part of a vibrant team, you'll be an ambassador for the hotel as the first person our guests will meet. Whilst organising all aspects of the check-in and check-out processes, you'll be offering guests the real 5-star treatment at our hotel! What you'll be doing as a Receptionist

Responsibilities

• Be the friendly face that welcomes guests, making their first impression unforgettable from check-in to check-out.
• Handle check-ins, check-outs, and everything in between with ease, helping guests settle in seamlessly.
• Be the go‑to person for guest questions, whether it's the best brunch spots nearby or directions to local attractions.
• Process bookings and payments with precision, ensuring every detail is spot‑on for a hassle‑free stay.
• Work with housekeeping and maintenance teams to quickly handle guest requests and keep everything running smoothly.
• Keep the front desk looking sharp, creating an inviting and professional vibe for every visitor.
• Manage daily tasks like calls, emails, and reservations with efficiency, staying cool under pressure.
• Go the extra mile for special requests, adding that extra touch to make guests' stays memorable.

Qualifications

• A welcoming personality who loves connecting with people and making their day brighter.
• Strong communication skills, comfortable chatting with guests and coordinating with team members.
• Sharp attention to detail, especially when it comes to handling guest needs and reservations.
• A problem‑solver who can think on their feet, handling any situation with a positive attitude.
• Team spirit, ready to jump in wherever needed to keep things flowing smoothly.
• High energy and adaptability, thriving in a fast‑paced environment where no two days are the same.

Benefits

• Discounts across retail, restaurants, events etc (because we know life isn't just about work)
• Family and Friends discounts in hotels across the Kew Green Hotels estate
• Leisure Club / Gym free membership
• International Travel at Employee Rate for other branded hotels within our brand family (and you're not just limited to good old Britain - our family has hotels that span all over the world!)
• Parking on site for free
• Meals for free on shift - hard work is hungry work!
• Progression Room to grow, with opportunities across the UK and internationally
• Uniform provided
• Flexible attitude and working hours.