Receptionist- 32 Hour Contract

Aimbridge; Sparkbrook; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading hospitality company in Sparkbrook is seeking a Front Office team member to ensure a seamless check-in/out process. You will be the guests' first point of contact, responsible for managing reservations and providing exceptional customer service. Applicants should possess strong communication and organisational skills, as well as attention to detail. A passion for guest experience and some familiarity with hotel management software is preferred. Join our inclusive team shaping the future of hospitality.

Benefits

Industry leading training

Hotel discounts

Access to employee assistance programme

Uncapped incentives

Company sick pay

Access to gym facilities

Qualifications

• Passionate about providing an exceptional guest experience.
• Detail-oriented to ensure guest information is accurate.
• Basic computer skills and experience with hotel software.

Responsibilities

• Ensure a smooth check-in/out process for guests.
• Interact with guests and colleagues daily.
• Manage guest reservations and ensure operations flow smoothly.

Skills

Excellent communication skills

Organisational skills

Attention to detail

Basic computer skills

Tools

Microsoft Office

Hotel management software (Opera, Fidelio)

Job description

Who are we?

Aimbridge Hospitality EMEA are a division of the global Aimbridge Hospitality brand. We’re passionate about connecting great people to great experiences in exciting destinations, working with brands such as Hilton, IHG, Accor, Marriott and everything in between. From the rich diversity of our people and locations to our “people first” approach to business, the Aimbridge experience is like no other.

What is in it for you?

As part of the Aimbridge team, you will have access to industry‑leading benefits that include:

• Industry leading training and leadership development opportunities
• Hotel discounts portfolio wide – Staff rates and up to 50% discount on food & beverage and spa
• Access to Stream – Stream up to 40% pay as it is earned and set automatic savings to support your financial wellbeing
• 24/7 access to our employee assistance programme
• Uncapped incentives to reward you for your contributions
• Company sick pay – Giving you peace of mind when you need it the most
• Staff meals on duty
• Access to hotel gym facilities

A day in the life of…

As a member of the Front Office team, you will be the first and last point of contact for our guests, ensuring a smooth check‑in/out process for all. You’ll ensure the Front Office Manager is kept fully aware of any relevant feedback from guests and other departments and maximise room occupancy and use up‑selling techniques to promote hotel services and facilities. Importantly you’ll ensure constant compliance with hotel security, fire regulations and all health and safety legislation.

As an integral part of our hotels operational team, you’ll offer support to colleagues across all areas of the business to ensure a first‑class guest experience.

What do we need from you?

• Communication skills: you will be required to interact with guests, colleagues, and other stakeholders daily. Excellent communication skills, both verbal and written, are essential to ensure effective communication and provide excellent customer service.
• Organisational skills: you will be responsible for managing guest reservations, checking guests in and out, and ensuring the smooth flow of operations at the front desk. Good organisational skills will help you manage your workload efficiently.
• Attention to detail: inaccurate information or mistakes in bookings can lead to unhappy guests, lost bookings, and revenue. You should be detail‑oriented to ensure all guest information is accurate and all bookings are processed efficiently.
• Technical skills: you’ll have basic computer skills, including proficiency in Microsoft Office, email, and internet use. Additionally, some experience with hotel management software systems such as Opera or Fidelio will be an added advantage.

Most importantly, to be successful in this role, you will be passionate about providing an exceptional guest experience and living through our brand standards.

At Aimbridge, we recognise that people are the heart of our business. As a Global leader, we are committed to representing our global community and offering everyone ‘A Place to Grow’.

So, click apply today – we’d love to welcome you to our inclusive team shaping the future of hospitality.