Receptionist

Audley Villages; West Yorkshire; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading retirement village company in the UK seeks a Receptionist to provide high-quality service to customers. Responsibilities include managing customer interactions, handling bookings, and contributing to hospitality events. The ideal candidate will have strong customer service skills, experience with complaints, and local knowledge. This part-time role offers a competitive salary alongside various perks such as discounts and a company pension scheme.

Benefits

Work life balance

Competitive salary

Company pension scheme

28 days holiday

50% discount on food and drinks

Employee discount portal access

Healthcare Cash Plan Scheme

Refer a friend bonus

Free uniform

Qualifications

• Experience in taking reservations and handling enquiries courteously.
• Ability to resolve complaints and issues effectively.
• Knowledge of local area and offsite facilities.

Responsibilities

• Ensure the highest quality of service provided to customers.
• Manage communication with colleagues and owners.
• Involved in running hospitality events at the village.

Skills

Customer service

Complaint resolution

Event management

Team leadership

Local area knowledge

Job description

Overview

We develop and run villages with the wow factor that enhance the lives of our owners, their family and their friends. Through our two brands, Mayfield Villages and Audley Villages, we offer stylish apartments and houses complete with the best facilities from bistros and bars, to health clubs and swimming pools. And, of course, exceptional service throughout. Through our dedicated care teams we provide owners as well as customers out in the local community with the support they need to remain independent. It's retirement, but not as the UK has known it.

This position is 20 hours per week, consisting of four shifts per week, including both daytime and evening shifts, as well as weekends. Shifts may include 4:00 p.m. – 8:00 p.m. and 8:00 a.m. – 4:00 p.m.

Receptionist

You will be responsible of ensuring the highest quality of service is provided to all Audley customers. This role is highly customer centered and involves regular and diverse communication with both colleagues and owners. The focus is on providing a warm and friendly service and setting a great example for our warm, empathetic and efficient team. You’ll also have the opportunity to be involved in the creation and running of regular hospitality events at the village.

The Ideal Candidate

• Experience in taking reservations and handle business enquiries in a courteous and friendly manner.
• Ability to effectively manage and help to resolve any complaints or issues.
• Ability to delegate duties to junior colleagues, enable them to develop within their role.
• To be fully aware of all events planned and be able to advise.
• To have a good working knowledge of the local area and facilities available offsite.
• Be hands on and have a flexible approach to daily duties and shift patterns.
• Be punctual and promote team spirit.
• Warm, professional and empathetic.

In Return You Will Receive

• Work life balance
• Competitive salary
• Company pension scheme, with a 5% company contribution
• 28 days holiday (inclusive bank holidays)
• 50% discount on food and drinks at all of our restaurants nationwide
• Guest suites at staff rates at all of our luxury villages nationwide
• Excellent learning and development opportunities
• Free membership to our employee discount portal with access to discounts at all major retailers.
• Free membership to our Healthcare Cash Plan Scheme
• Refer a friend bonus scheme
• Free uniform and a lot more…

Audley Group is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. See also ‘DE&I policy/statement’