Receptionist

Mitie; United Kingdom; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading facilities management company is looking for a Corporate Receptionist in Central London. This role requires excellent communication skills and attention to detail, managing guest relationships and administrative duties effectively. Candidates should demonstrate strong organisational abilities and be computer literate. The position offers a variety of benefits, including flexible lifestyle choices and financial wellbeing assistance.

Benefits

Access to a virtual GP

Flexible lifestyle benefits platform

High street discounts

Cycle-to-work scheme

Enhanced pension contributions

Cash prizes through Mitie Stars recognition program

Diverse training and development opportunities

Qualifications

• Previous experience with visitor management and booking systems preferable.
• Ability to deal with multiple requests simultaneously.

Responsibilities

• Ensure all guests receive an excellent welcome.
• Use computer to input data into Excel and Word documents.
• Monitor help desk mailbox and input job requests.
• Manage waste collection and locker allocations.
• Book couriers and manage building access passes.
• Allocate meeting rooms for users.

Skills

Excellent communication skills

Attention to detail

Ability to handle complaints

Time management

Organisational skills

Proactive and flexible attitude

Computer literate (Word, Excel, PowerPoint)

Excellent administration skills

Job description

Corporate Receptionist

Location: Regent Street, Central London

Weekly hours: 40h

Person Specification

• Excellent communication skills and exceptional attention to detail
• The ability to handle complaints and difficult situations in a patient, calm and effective manner and to escalating where appropriate
• Previous experience with visitor management and booking systems preferable
• Excellent time management and organisational skills
• Pro active, flexible and can-do attitude
• Ability to deal with multiple requests simultaneously
• Computer literate (Word, Excel, PowerPoint, email) and excellent administration skills

Main Duties

To ensure all guests receive an excellent welcome and that you consistently deliver great service.

Use computer as an effective communication tool, inputting data as requested into Excel and Word documents, compile a monthly report for Front of House and submit to the management team.

Monitor help desk mailbox, imputing job requests into Mitie CAFM system Maximo.

Work with General Manager and Maintenance Manager in the allocation of work orders to engineering team.

To effectively deliver to all guests, Health and Safety and building information as necessary including evacuation procedure upon arrival, also ensuring contractor permitting and induction.

Manage and arrange waste collection from basement areas, also responsibility for locker and bike rack allocation.

To book couriers for building users upon request.

Manage the distribution and return of keys and building access passes.

To carry out stationary stock takes and order office consumables as required.

Book and allocate meeting rooms for Richemont building users.

Benefits

Our market‑leading offering provides you with benefits that suit your lifestyle. We have a virtual GP on hand for you and members of your household, so you can get expert advice by video or phone without having to leave your home. We offer financial wellbeing assistance through our Salary Finance scheme. For example, you could access 50% of your earned pay before payday for a small fee. Salary Finance also offers competitive loans.

When you join us, we’ll give you a link to our flexible lifestyle benefits platform, Choices. You might choose to purchase up to five extra days’ holiday each year. You might buy critical illness insurance, seek dental treatment or buy technology products at an affordable cost. There are many choices!

We give you access to high street discounts from thousands of well‑known retailers, gyms and more through our MiDeals platform. And we have a cycle‑to‑work scheme. Life cover of up to four times your salary is available. We also offer enhanced pension contributions, a save‑as‑you‑earn scheme, and a Mitie Matching Share Plan (you could even be awarded free shares in Mitie).

We award our employees with Mitie Stars as recognition for their hard work. There are cash prizes up for grabs each month and at the end of the year there’s a chance to scoop a top prize of £10,000!

Our success is a direct result of the experience and quality of our people. Progressing your career is therefore a top priority for us. We offer a diverse variety of training and development avenues via a wide selection of learning resources to suit you.

About Mitie

Since 1987, Mitie’s 76,000 employees have been maintaining companies globally. We are the UK’s leading facilities management and professional services company, and our clients range from household names in banking, critical government sites as well as hospitals and schools.

Join our Mitie Team. Together our diversity makes us stronger.