Receptionist

South Tees Hospitals NHS Foundation Trust; Tees Valley; On-site; GBP 10,000 - 40,000; Full time

Job summary

A reputable healthcare provider in Tees Valley is looking for a dedicated Receptionist. The role involves providing high-quality reception services to patients attending outpatient clinics and maintaining an effective appointments system. Candidates should demonstrate excellent customer care skills, strong communication abilities, and have relevant qualifications such as GCSE in Maths and English. Previous experience within the healthcare or NHS Trust environments is preferred. This position is a fantastic opportunity to contribute to patient care in a busy healthcare setting.

Benefits

Leadership and improvement training

Various in-house training courses

Qualifications

• You must have excellent customer care skills to deal with patients politely and effectively.
• Must think through problems using your own initiative.
• Commitment to work as part of a team in a busy department is essential.

Responsibilities

• Provide high quality reception service to patients attending outpatient clinics.
• Maintain an effective appointments system.
• Greet patients and arrange further appointments as instructed.

Skills

Excellent communication and interpersonal skills

Understanding of clerical processes

Knowledge of hospital patient administration system

Education

GCSE in Maths and English

NVQ 2 in Business Administration

Typing Qualification

IT Qualification

Job description

Go back South Tees Hospitals NHS Foundation Trust

Receptionist

The closing date is 16 December 2025

This post is for internal candidates to University Hospitals Tees Group (South Tees Hospitals NHS Foundation Trust & North Tees and Hartlepool NHS Foundation Trust/NTH Solutions). If you are not currently working within these trusts your application will not be reviewed and automatically rejected at shortlisting stage. Please be aware of this when submitting your application.

The post holder will provide a high quality reception service to patients attending outpatient clinics as well as maintaining an effective appointments system. Main duties will be to greet patients and arrange their further appointments as instructed by the clinical staff. You will be dealing with a wide range of enquiries on a face to face basis as week as over the telephone and you will obtain and update patient information using the main hospital computer system (ECaMIS).

Main duties of the job

Our ideal candidate will need excellent customer care skills to deal with all people in a pleasant, polite and effective manner. Computer skills are required and you should have a good standard of numeracy and literacy. You must be able to think through problems using your own initiative. Commitment to work as part of a departmental team is very important. The workload is busy and physical and you will be expected to work with speed and of course accuracy at all times.

Please note this post will close at sufficient applicants.

About us

We support the Making Every Contact Count approach to behaviour change in the promotion of health and wellbeing of individuals and communities.

South Tees Hospitals NHS Foundation Trust offers leadership and improvement training to all new staff. This training programme has been designed to support our staff in developing their understanding of leadership and management skills. You will be expected to attend the following training sessions:

• Your Leadership Impact
• Service Improvement for Beginners

After you complete these one and a half days of training, you will be able to explore further leadership and improvement training opportunities. We also offer a range of additional in-house courses and bitesize programmes through our Leadership and Improvement Team.

Job responsibilities

Please see the full job description and person specification document(s) attached for main responsibilities of the role.

Person Specification

Qualifications

• GCSE in Maths and English or Functional Skills (level 2) or equivalent experience
• NVQ 2 in Business Administration or equivalent experience
• Typing Qualification
• IT Qualification

Knowledge and Skills

• Excellent communication and interpersonal skills
• Understanding of clerical processes
• Knowledge of hospital patient administration system

EXPERIENCE

• Healthcare / NHS Trust experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Tees Hospitals NHS Foundation Trust