Receptionist

HILTON WORLDWIDE; Stratford-upon-Avon; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel chain in Stratford-upon-Avon seeks a guest-facing professional to deliver exceptional customer service. Responsibilities include greeting guests, managing room assignments, handling payments, and ensuring satisfaction throughout their stay. Ideal candidates will have a passion for service, experience in customer-facing roles, and strong time management skills. Join a diverse team committed to inclusion and excellent service standards.

Qualifications

• Passion for customer service.
• Experience in a customer-facing role.
• Ability to work under pressure and multi-task.

Responsibilities

• Greet guests and assign rooms.
• Handle payments and administrative duties.
• Address guest enquiries and complaints professionally.

Skills

Customer service

Conflict resolution

Time management

Organisational skills

Job description

Responsibilities

You will be the first impression a guest will have upon arriving at the hotel, you'll greet guests, assign rooms, take payments and general administrative duties. Ensure all guest enquiries/complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.

Qualifications

• Passion for customer service
• Have worked in a customer facing role
• Conflict resolution experience
• Ability to work under pressure and multi-task
• Strong time management and organisational skills

Curious to find out more?

Hotel Overview

DoubleTree by Hilton Stratford-upon-Avon hotel is located in Stratford-upon-Avon. Our hotel is a 4, 102‑bedroom property and has The Quills restaurant and a lounge bar area, and we offer afternoon tea as well as private dining and meetings and event spaces. The leisure facilities include a 24‑hour small fitness & gym room.

Employer Commitment

The QHotels Collection are proud to be a Disability Confident employer and we are committed to diversity, inclusion, and equal opportunities for all. We believe everyone should be treated equal so should you require any reasonable adjustments to any stage of the recruitment process, please do not hesitate to let us know so we can make the changes accordingly. We are thrilled to share that our hotel has been accredited with bronze from Green Tourism! The QHotels Collection proudly supports the UK Armed Forces and have signed the Armed Forces Covenant achieving the Silver Award.