Receptionist

NHS; Stowmarket; On-site; GBP 25,000; Full time

Job summary

A leading health service provider in Stowmarket seeks a proactive receptionist to join their Community Mental Health Team. The role involves managing reception duties, answering calls, and completing administrative tasks. Ideal candidates will have strong communication skills, proficiency in Microsoft Office, and experience in a busy office environment. The position offers comprehensive training programs and generous annual leave.

Benefits

Comprehensive in-house & external training programmes

Generous annual leave of 27 days, increasing to 33

NHS discounts in shops, restaurants, and attractions

Flexible working options

Qualifications

• Experience in a busy reception/office environment is essential.
• Ability to work under pressure and maintain confidentiality.
• Proven track record of prioritising tasks effectively.

Responsibilities

• Answer telephone calls and manage reception duties.
• Complete various administrative tasks efficiently.
• Provide support to a clinical environment using multiple systems.

Skills

Strong communication skills

Confident in IT

Ability to handle distressed individuals

Proactive and organized

Education

NVQ 2 Customer Services or equivalent experience

Tools

Microsoft Office packages

Trust electronic systems

Job description

Are you looking for a new challenge and a chance to support your local community? Our friendly, fast-paced team have an exciting opportunity for a receptionist to join the Community Mental Health Team, based at Haymills House, Stowmarket.

This post would require Monday and Friday working pattern.

If you're a proactive, organised administrator with a can-do attitude, we would love to hear from you!

Main duties of the job

The ideal candidate will have strong communication skills, the ability to answer telephone calls and prioritise tasks effectively, as well as demonstrate the ability to complete a variety of administrative tasks. We use a variety of different systems, so being confident in IT and with the ability to pick new things up quickly would be advantageous. Previous administrative and NHS experience is preferred but not essential.

You will be joining a fast-paced and changing environment using a range of clinical systems and Microsoft packages. A working knowledge of Microsoft Office packages, including Word, Excel and Outlook is essential. Knowledge of the Trust systems such as Lorenzo, ESR and Oracle would be an advantage, however full training and support will be given.

You should be able to evidence a flexible response to service needs and the ability to think creatively. Experience of working to deadlines, on your own initiative and maintaining strict confidentiality are also essential.

Sometimes we are contacted by individuals who may be distressed or upset, the ability to deal with such situations confidently and sensitively is vital.

About us

Here at NSFT we pride ourselves on being a welcoming, talented, friendly and supportive team who like nothing better than sharing experiences and learning from each other. In addition to ongoing training and development opportunities, we are committed to providing an environment in which you can thrive.

Why work for us?We are an improving Trust, with ambitious aspirations and pushing ahead with exciting transformation work. We have strong, established nursing networks coupled with an exceptional leadership team who will ensure you are truly cared for and cared about.

Why Norfolk and Suffolk?The people here are warm and welcoming, you'll never be far from the beautiful coastline or Broads National Park. We're an hour and a half away from London and have an international airport in Norwich too. Our villages, towns and cities are packed full of history, independent cafés, shops and theatres. We have excellent shopping, eating out, top ranking schooling and affordable house prices too.

Job responsibilities

Please find attached our Job Description and Person Specification for more detail on your Key Accountabilities, then if you feel you have what it takes to make a difference in your local communities, click APPLY!

Other benefits included within this role are:

• Comprehensive in house & external training programmes
• Generous starting annual leave of 27 days per annum increasing to 33 days per annum based on length of service (plus paid bank holidays)
• NHS discounts in shops, restaurants and attractions
• Flexible working options

Person Specification

Qualifications

• NVQ 2 Customer Services or equivalent experience
• Knowledge of Trust's electronic systems

Experience

• Use of Microsoft Office packages
• Experience of working in a busy reception / office environment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£24,465 a yeargross per annum (pro rata)