Receptionist

South Stoke Central Primary Care Network; Stoke-on-Trent; On-site; GBP 20,000 - 25,000; Full time

Job summary

A local healthcare provider in Stoke-on-Trent is seeking a Full-time or part-time Receptionist to join their team. The role involves welcoming patients, processing prescriptions, and ensuring a high level of customer service. Successful candidates will need to demonstrate flexibility in working hours and experience in reception duties. This is an excellent opportunity to work in a supportive environment with a commitment to patient care.

Qualifications

• Experience of working within a reception team.
• Confident with IT systems and basic IT skills.
• Experience of working within NHS / GP surgery.

Responsibilities

• Welcome all patients and visitors to the surgery.
• Process prescription requests and general enquiries.
• Maintain confidentiality and assist the clinical team.

Skills

Excellent telephone manner

Confident with IT systems

Flexible with working hours

Experience dealing with the general public

Job description

South Stoke Central Primary Care Network Receptionist

The closing date is 29 November 2025.

Longton Hall Surgery are looking for a Full-time or part-time Receptionist to join our friendly team.

The successful applicant will be enthusiastic and confident in dealing with members of the public in a calm and professional manner, whilst delivering excellent customer service.

You will need some flexibility to cover Morning (8.00am to 1.00pm) and Afternoon shifts (1.00pm to 6.30pm).

Main duties of the job

The role is patient focussed and you will carry out a variety of roles including:

• Welcoming all patients and visitors to the surgery
• Dealing with enqueries from patients and external agencies in person and over the telephone.
• Processing prescription requests.
• Signposting patients to the correct service etc.

You will work alongside a team of receptionists to ensure that all processes are carried out to a high standard.

About us

We are a long established GP practice with approximately 9,000 patients.

Our team consists of:

• 14 clinical staff members
• 13 administration staff members

Job responsibilities

Job Purpose: To ensure that the reception area of the Practice runs smoothly, provides a high level of service to patients, doctors, nurses and other members of the Practice team

Duties and Responsibilities - Telephone Duties

• Making appointments
• Prescription requests
• Giving out results where appropriate
• Deal with Home visit requests
• Deal with general enquiries
• Contacting other providers

Duties and Responsibilities - Reception Duties

• Greet and direct patients and visitors
• Booking appointments
• Handing out prescriptions
• Ensure outstanding queries are explained and handed over to next shift, as necessary
• Respond to needs of our clinical team during surgery
• Deal with general enquiries and complaints

Duties and Responsibilities - Prescriptions

• Dealing with requests for repeat prescriptions
• Raising prescriptions as per Practice protocols
• Dealing with queries relating to repeat prescriptions

Duties and Responsibilities - General

• Input and extract information from Practice computer system
• Observe health and safety guidelines at all times
• General housekeeping (e.g. keeping reception and waiting areas tidy)
• Maintain Confidentiality at all times
• To participate and continue Personal Development
• To observe Equality & Diversity guidelines at all times
• To treat all patients, colleagues and visitors with Dignity and Respect at all times.
• Any other reasonable duties as necessary

Person Specification

Experience

• Experience of working within a reception team
• Experience of dealing with the general public (Face to Face and over the telephone)
• Excellent telephone manner
• Confident with IT systems
• Experience of working within NHS / GP surgery
• Experience of working with clinical systems
• Basic IT skills
• Flexible with working hours.

Qualifications

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer name

South Stoke Central Primary Care Network