Receptionist

ARNOLD CLARK AUTOMOBILES LIMITED; Stoke-on-Trent; On-site; GBP 10,000 - 40,000; Part time

Job summary

A leading automotive retailer in Stoke-on-Trent is seeking a Weekend Receptionist, known internally as a Customer Experience Host. This part-time position involves greeting customers, managing calls, and ensuring a welcoming atmosphere in the showroom. Applicants should possess strong interpersonal skills, a proactive approach to customer service, and the ability to manage multiple tasks effectively. The role offers numerous benefits, including generous holiday allowance, private healthcare, and opportunities for progression.

Benefits

33 days’ holiday allowance

Generous retail discounts

Private healthcare

Access to a GP 24/7

Pension scheme

Maternity and paternity packages

Training and progression opportunities

Discount on new and used vehicles

Qualifications

• Able to manage a large volume of customer calls and handle enquiries effectively.
• Demonstrates a genuine interest in delivering excellent service.
• Organized and capable of maintaining branch standards.

Responsibilities

• Act as the first point of contact for customers.
• Manage customer calls and inquiries professionally.
• Ensure the cleanliness and tidiness of customer areas.

Skills

Outstanding customer service

Excellent interpersonal skills

Ability to multi-task

Proactive communication

Confidence to work independently

Tools

Cisco telephony

Microsoft Office

Excel

Job description

We're recruiting for a Weekend Receptionist to join our Vauxhall branch in Stoke on Trent. At Arnold Clark, you'll be known as a Customer Experience Host. We believe that first impressions count and that outstanding customer service should begin the moment our customers enter the showroom. As a Customer Experience Host, you'll be the welcoming face of Arnold Clark. From warmly greeting our customers face‑to‑face to helping them on the phone in a professional manner, you'll deliver excellent customer service while staying on top of daily admin duties and maintaining branch standards with enthusiasm and a smile.

Day-to-day duties

• Act as the first point of contact for customers, in person and on the phone
• Manage a large volume of customer calls and handle enquiries effectively and efficiently
• Ensure customer areas are kept tidy and presentable and that customers are well looked after
• Work proactively with all departments within the branch
• Provide a fantastic telephone manner
• Demonstrate excellent interpersonal skills
• Show a genuine interest in delivering excellent service and going above and beyond for customers
• Display confidence to work independently and as part of a team
• Be highly organized with the ability to multi‑task

Nice to have (but not essential)

• Knowledge of Cisco telephony
• Understanding of Microsoft Office and Excel

Arnold Clark is committed to creating a diverse and inclusive workplace. We strive to create an environment where collaboration, unique perspectives and multiple approaches are celebrated. We care about our employees and our communities, nurture talent and encourage ambition, and are passionate about people who take pride in their work. Our employees are at the heart of everything we do – diverse in our makeup, united in our goals.

Employment within the Arnold Clark Group is offered subject to satisfactory reference and disclosure check.

Benefits

• 33 days’ holiday allowance with room to grow
• Generous retail discounts
• Private healthcare
• Simplyhealth – all employees have access to a GP 24/7 and can claim money back on medical and dental treatments
• Pension scheme
• Maternity and paternity packages
• Opportunities for training and progression
• And much more…
• Discount on new and used vehicles
• Contributory pension scheme

To find out more about Life at Arnold Clark, visit our website.

Hours

Part time: Saturday 8:30am – 6pm & Sunday 11am – 5pm