Receptionist

Rodericks Dental; South Normanton; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare practice in South Normanton is looking for a Receptionist to be the first point of contact for patients, ensuring a welcoming environment and managing scheduling effectively. The ideal candidate will demonstrate excellent customer service skills, with a focus on building rapport and supporting practice success. Responsibilities include overseeing the diary, managing payments, and liaising with stakeholders. This role offers a competitive salary and benefits such as retail discounts and increased annual leave based on service.

Benefits

Tiered salary based on experience

Retail discounts via app

Increasing annual leave with service

Extra day of annual leave for Birthday

Comprehensive training

Refer a friend scheme

Qualifications

• Ability to easily build rapport and work to a high level of customer service.
• Passionate about driving practice success.
• Comfortable working to practice KPIs.

Responsibilities

• Providing an exceptional patient journey both in person and over the phone.
• Managing diaries and ensuring correct scheduling.
• Taking payments and following up on outstanding debts.

Skills

Customer service skills

Ability to build rapport

Attention to detail

IT skills

Team player

Job description

Job Type: Permanent | Job Sector: Health, Medicine | Region: London | Location: South Normanton | Salary Description: Competitive Salary + practice performance bonus scheme | Posted: 16/12/2025 | Recruiter: Rodericks Dental

South Normanton Dental, DE55 3DA. Working 31 hours weekly.

About the role

As a Receptionist you are at the heart of your practice. You are the first point of contact for every customer. Welcoming them in, understanding how they are feeling, and making sure they have a great experience. You’ll know that first impressions count. You’ll work side by side with every team member and build trust through your efficiency, accuracy, and people skills. You’ll be a great communicator. Able to talk clearly and calmly with every patient both in person and over the phone. And you’ll be able to handle any concerns and queries that patients have regarding the treatments on offer in the practice, including pricing and follow ups.

Benefits

• Tiered salary based on experience and skills
• Retail discounts and deals through our easy‑to‑use app
• Annual leave that increases with length of service
• Extra day of annual leave for your Birthday!
• Comprehensive training (including online and in‑person courses)
• Refer a friend scheme

Key responsibilities

• Providing an exceptional patient journey both in person and over the phone
• Managing the diaries and making sure that the time is filled correctly
• Working with the team to understand the full range of NHS and Private treatment options available within the practice
• Completing relevant forms for NHS and private schemes within a specified timescale
• Taking payments and chasing outstanding patient debt
• Liaising with dental laboratories, supply companies and other organisations

Key skills and experience

• Ability to easily build rapport, and work to a high level of customer service
• Ability and passion to build your knowledge of treatment options within the dental sector – becoming an expert on what your practice has to offer!
• Passionate about driving the success of the practice by seizing opportunities
• Ability to follow processes and work in a structured and organised way
• Comfortable working to practice KPIs (call answer rate, data capture and rebooking)
• IT skills with the ability to learn SOE software
• Positive nature – Able to show resilience and always work in a composed manner
• Strong attention to detail
• An excellent team player

If you like the sound of working with Rodericks Dental Partners, don’t hesitate, click “Apply” now.