Receptionist

J D Wetherspoon

Shrewsbury

On-site

GBP 17,000 - 21,000

Full time

28 hours ago

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Benefits offered by this job

Competitive pay

Free meal & drink when working

20% discount on food, drinks & hotel

£1 extra per hour for night hours

Bonus scheme up to 19%

Guaranteed hours contracts

Paid holiday

Free shares after qualifying period

Loyalty reward scheme

Job summary

The Shrewsbury Hotel in Shrewsbury is hiring a Receptionist to deliver friendly service and help manage guest check-ins, reservations and inquiries. The role emphasizes a positive attitude, willingness to learn, and ability to stay calm under pressure in a fast-paced hospitality environment.

You will work with a supportive team, with training and progression opportunities as part of J D Wetherspoon, a UK Top Employer with a strong training programme.

Qualifications

No experience required; good attitude and willingness to learn.
Calm head under pressure and friendly demeanor.

Responsibilities

Deliver friendly, efficient customer service and create a warm atmosphere for guests.
Manage check-ins/check-outs, reservations, cancellations and aftercare as needed.
Support office administration and adhere to GDPR and company policies.

Job description

Job Ref

666542

Job Title

Receptionist

Pub

The Shrewsbury Hotel, Shrewsbury

Salary

£12.81

Closing Date

14-10-2026

Vacancy Description

The ideal applicant

We`re looking for fun, enthusiastic, passionate people to join our hard-working teams. No experience is needed, just a good attitude, a willingness to learn and a calm head under pressure. As a UK Top Employer with an award-winning training programme, we know that we can teach you the skills you`ll need to succeed.

Whether you`re looking for a long-term career or just some extra shifts, if you`re reliable, friendly and love working as part of a team - this role could be perfect for you.

What’s in it for you?

competitive rate of pay
a free meal and a drink, when working
20% discount on all food, drinks and hotel accommodation (for you and up to three guests), when not working
£1 extra per hour, for hours worked during midnight-5.59am
bonus scheme - earn up to 19% of your pay
availability of guaranteed-hours contracts and variable-hours contracts
paid holiday
free shares (after a qualifying period)
loyalty reward scheme

The role

At a glance, your role is to deliver friendly, efficient customer service and to create a warm and welcoming atmosphere for all guests.

Duties Include

interacting politely with guests - greeting them, saying `thank you` and `goodbye`
maintaining office administration in line with company policies and general data protection regulations (GDPR)
carrying out administrative tasks, reservations, cancellations and no-shows, managing check-ins, check-outs and aftercare, providing reports as necessary (eg for housekeeping or management tasks)
checking that all bedrooms/conference rooms and all other associated areas under your responsibility are cleaned and maintained within guidelines
conducting regular security checks, including fire safety checks, throughout your shift, reporting any issues to your line manager
reporting any security issues, safety hazards, accidents, incidents and/or maintenance issues to the manager on duty
being responsible for evacuation, in the case of emergency, liaising with guests and the emergency services
completing required induction, role-specific and ongoing refresher training and contributing to continuous improvement

Progression and development

structured on-the-job training.
apprenticeships and management academies.
cross-training into other areas (bar, floor, kitchen).
opportunities to progress into team-leader and shift-leader roles and beyond.

Wetherspoon promotes an inclusive working environment where everyone is welcome.

When you`re at work, we want you to feel comfortable being yourself. Whatever your background, preferences or beliefs, we`ll ensure that you have the skills and knowledge you need for a great career with us.

This role is not suitable for under-18s because of lone working. There may be other roles available, including front-of-house and kitchen roles.

If a high number of applications is received, this vacancy may close early.