Receptionist

leaf HOSPITALITY; Sheffield; On-site; GBP 10,000 - 40,000; Full time

Job summary

A leading hotel management company in Sheffield is seeking an enthusiastic hotel receptionist. The role involves checking guests in and out, providing top-notch customer service, and managing bookings. Ideal candidates should have front-of-house experience, a professional appearance, and a strong telephone manner. Competitive pay, exclusive discounts, and development opportunities are offered in this dynamic work environment.

Benefits

Competitive pay and package

Exclusive Team Member discounts

Continuous learning & development opportunities

Free access to 24/7 employee assistance program

Service bonus for 5 and 10 years up to £1K

Team Member incentives and uniform provided

Qualifications

• Previous experience in a front-of-house position is ideal.
• Ability to manage payments including cash and card handling.
• Expert knowledge of hotel facilities and local information.

Responsibilities

• Check guests in and out using the front office system.
• Provide excellent customer service to guests.
• Manage guest bookings and handle enquiries.
• Resolve complaints quickly and efficiently.
• Liaise with other departments for smooth operation.

Skills

Customer service

Professional telephone manner

Front office system proficiency

Job description

What We're Looking For

We are seeking an enthusiastic and personable team player who will enjoy being the first point of contact at the hotel. You must be presentable, professional, and upbeat. We are looking for someone who is comfortable using our front office system to check guests in and out, and also someone with an excellent telephone manner. Previous experience in a front-of-house position is ideal.

Day In The Life Of

You will be working as a hotel receptionist within a four star hotel with the main duty of checking guests in and out of the hotel. You will be the first impression when a guest arrives at the hotel and the last memory they have when they leave us. You will be answering the telephone frequently as well as taking and handling guest bookings and enquiries. You will also use our front office system. The position includes shift work, over weekdays and weekends.

Example Key Dutie

• Using the front office system to check guests in and out.
• Providing excellent customer service to our guests, answering questions, providing directions and information about the hotel's outlets and services.
• Managing payments including cash and card handling.
• Resolving complaints quickly and efficiently.
• Up-selling where possible to maximise room occupancy and use of hotel services/facilities.
• Liaising with other departments and team members to ensure a smooth operation and experience for our guests.
• You will be an expert of the hotel, its facilities and also the Lincoln area so that you are able to provide guests with the Information and highlights they need before and during their stay.

What You'll Get In Return

• Competitive pay and package
• Exclusive Team Member discounted stays and 50% off F&B across the leaf HOSPITALITY portfolio
• Continuous learning & development opportunities
• Free access to 24/7 employee assistance programAdditional annual leave and family leave
• Service bonus for 5 and 10 years up to £1K
• Team Member of the month - £100 and Team Member of the year - £500
• Uniform Provided

This hotel is managed by leaf HOSPITALITY who is a hotel management company that has one simple value that underpins everything we do: be excellent. We work with branded and independent hotels. Our vision is to be a leader in the market where every member of our team plays a part in delivering excellent service to our guests, owners, and team members. #BeExcellent #BeHuman #HaveIntegrity #BeEntrepreneurial