Receptionist

Springfield (Ecclesfield); Sheffield; On-site; GBP 18,000 - 22,000; Full time

Job summary

A veterinary practice in Sheffield is seeking a Veterinary Receptionist to manage client interactions and scheduling. Applicants must have prior receptionist experience and excellent customer service skills. This role provides a supportive environment with opportunities for professional growth and a competitive salary in line with national standards.

Benefits

Generous annual leave

Staff discount scheme

Employee Assistance Programme

Qualifications

• Essential: Previous Receptionist experience.
• Veterinary experience is a plus.
• Must have excellent customer service skills.
• Ability to cope with emotional situations.

Responsibilities

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Completing insurance forms.
• Dispensing medications.

Skills

Previous Receptionist experience

Excellent customer service skills

Proficiency in Microsoft Office

Strong empathy

Teamwork skills

Job description

Are you passionate about making pets a priority? Here at CVS, so are we!

Location: To be based at our Ecclesfield site.

Contract: Permanent.

Hours: 17.25 hours per week.

Shift Pattern: Monday - Friday with a share in the Saturday rota.

About Springfield Veterinary Group

Take a look at the practice here: Springfield Veterinary Group, Ecclesfield | The Vet Collection.

About CVS

CVS Group plc is one of the largest integrated veterinary services providers in the UK encompassing three main business areas: our veterinary practices, diagnostic laboratories and e-commerce division.

Our success is derived from the passion our people have for animals and for making pets a priority – it is what is at the heart of our work, every day.

Take a look at our short film to recognise the remarkable work that our Vets, Nurses, Care Assistants and Receptionists do on the front line every day in the UK:

CVS Ode to Veterinary Professionals.

About the role

Day‑to‑day duties of the role will include:

• Answering phones and booking appointments.
• Responding to queries via phone, in person and email.
• Registering new clients.
• Completing insurance forms.
• Dispensing medications.
• Taking payments.
• Providing a warm and welcoming experience to our clients arriving at the practice.

What we’re looking for in our Veterinary Receptionist

• Previous Receptionist experience is essential, veterinary experience is a plus!
• Resilient with the ability to cope with potentially distressing and emotional situations.
• Excellent communicator with strong empathy.
• Excellent customer service skills and experience in dealing with members of the public.
• Positive attitude and excellent teamwork skills.
• Proficiency in Microsoft Office and other database management and operating systems.

What we can offer you

• Salary in line with the National Minimum Wage (as of 1 April 2025).
• Generous annual leave entitlement of 5 weeks per year plus Bank Holidays (pro rata).
• Supportive and collaborative team environment.
• Staff discount scheme on Veterinary bills and products.
• Employee Assistance Programme and access to over 400 Mental Health First‑Aiders.
• and lots more!

Our new Receptionist Careers Pathway offers a clear, structured route for receptionists to develop their skills and advance within CVS. Through a range of courses, it equips individuals and teams with the knowledge and confidence to deliver exceptional client service and grow their careers with us.

Right to work

Unfortunately, we are unable to accept and progress applications from candidates without the Right to Work in the UK as we cannot provide visa sponsorship, due to our clinical support roles not meeting the criteria set out by the Home Office to be eligible.

CVS is committed to being a fully inclusive place to work where all our colleagues are encouraged and supported to be themselves, where difference is celebrated and where everyone feels able to deliver their best. We are also determined to build a workforce that is more representative of our diverse communities and the people we provide our services to.

To apply for this position please click the 'Apply Now' button below.