Receptionist

NHS; Sefton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A health service provider in Sefton seeks a part-time medical receptionist to join their supportive team. The ideal candidate will possess excellent communication skills, display a commitment to patient care, and demonstrate the ability to work under pressure. Responsibilities include welcoming patients, managing appointments, and assisting in administrative tasks. Candidates must have GCSEs in English and Maths and experience in a customer-facing role is essential. Join us in delivering high-quality health care to the community.

Qualifications

• Experience of working in a customer facing environment.
• Experience of working as part of a team.
• Knowledge of medical terminology is desirable.

Responsibilities

• Greet patients and visitors warmly.
• Assist patients in accessing appropriate services.
• Answer phones and manage appointment booking.

Skills

Excellent communication skills

Teamwork

Good time management

Organisational skills

Ability to work under pressure

Education

GCSE English and Maths (C and above)

Tools

EMIS

Knowledge of GP clinical computer systems

Job description

Job Summary

We have an exciting opportunity for a part time medical receptionist to join our welcoming, friendly and supportive team. We are seeking a committed and hardworking individual, who has a genuine interest in working with patients and who enjoys contributing to the delivery of high-quality health care.

Main duties of the job

To project a positive and friendly welcome and service to patients and other visitors, either in person or via the telephone.

To assist and direct patients in accessing the most appropriate service or healthcare professional in a polite, efficient and helpful way.

Reception Duties

• Understand and maintain confidentiality at all times
• Answer the telephone as priority and deal with appropriately.
• Make appointments with GPs and Nurses, asking appropriate questions to ensure appropriate appointment length and time is offered.
• Receive incoming calls, deal with patients' general queries at reception desk, record messages for GPs and Nurses
• Open premises and restore telephone lines/close surgery and set alarm in the evening
• Prepare repeat prescriptions using the computer.
• Pass on unresolved queries to a colleague when leaving at lunchtime or evening
• Ensure Paers (Check-In system) is set up for the surgery
• Ensure that the surgery is prepared as per room rota for the use of doctors, practice nurses and other visiting professionals.
• Have knowledge of all office procedures and fulfil any of these duties when required
• Deal with requests for registration, explain registration protocol and make appointment for new patient check.
• Follow up queries from patients regarding result of diagnostic tests, x-rays and smear tests.
• Book emergency ambulance at GP request.
• Collect non NHS fees, record and produce receipt for patient/carer.
• Deal with outgoing mail
• Follow protocol for preparation of acute and repeat prescriptions
• Lock and unlock premises and set (un-set) alarm system
• Awareness of Health and Safety of self and others

Administration Duties

• Record and maintain accurate patient information within the practice computer system as required.
• Scan and electronically file hospital correspondence
• Deal with incoming and outgoing post as per the staff rota.
• Administer the appointment book within EMIS, making changes and amendments where necessary.
• Read coding as and when time allows.

Person Specification

Experience (Essential)

• Experience of working in a customer facing environment
• Experience of working as part of a team and able to promote team spirit
• Experience of working with the general public
• Excellent communication and interpersonal skills
• Good time management
• Prioritisation of tasks
• Honest and loyal
• Trustworthy
• Professional and discrete
• Works well under pressure
• Can resolve conflicts
• Calm
• Organised
• Hard working
• Sense of humour
• Punctual
• Flexible

Desirable

• Knowledge of medical terminology
• Knowledge of GP clinical computer systems
• Knowledge of Emis Web
• Previous experience of working in GP surgery

Qualifications (Essential)

• GCSE English and Maths (C and above)

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Job details

Date posted: 06 January 2026

Pay scheme: Salary £12.30 an hour

Contract: Permanent

Working pattern: Part-time

Reference number: A3365-26-0001

Job location: 11 Norwood Avenue, Southport, PR9 7EG