Receptionist

Elite Hotels (Rotherwick) Ltd.; Rotherwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A prestigious hotel chain in Rotherwick is looking for a dedicated Receptionist to provide first-class service to guests. You will manage the Reception Desk and team, ensuring a smooth check-in/out process and addressing guest inquiries. Excellent communication and administration skills are essential, along with a commitment to maintaining high service standards. This role is pivotal in shaping guest experiences and requires an eye for detail and strong leadership abilities.

Qualifications

• Understanding of outstanding service in a hospitality environment.
• Experience in customer service roles.
• Ability to manage and motivate a team.

Responsibilities

• Manage the Guest Service & Switchboard Staff to ensure top customer care.
• Oversee daily operations of the Reception Desk and Switchboard.
• Maintain quality standards within the Guest Service Team.
• Ensure staff are trained in using the Fidelio Opera PMS and Squirrel POS.
• Log and act on guest feedback effectively.

Skills

Excellent communication skills

Strong administration skills

Attention to detail

Tools

Fidelio Opera PMS

Squirrel POS

Job description

Receptionist Overview:

To be the first point of contact for all guests, in person and on the telephone, at the heart of the Hotel.

As a Receptionist working with our Front of House Team, you will excel at providing guests with first-class service, ensuring a smooth check-in/out service and dealing with any enquiries swiftly and efficiently.

As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.

Receptionist Key Responsibilities:

• To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
• To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
• To ensure that quality standards within the Guest Service Team are maintained and, wherever possible, improved upon. Red Star and Elite Standards to be the benchmark in all measurements.
• To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect, ensuring that all Reception Staff are fully conversant in all appropriate functions.
• The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.