Receptionist

Elite Hotels (Rotherwick) Ltd.; Rotherwick; On-site; GBP 20,000 - 25,000; Full time

Job summary

A luxury hotel company in Rotherwick is seeking a Receptionist to be the first point of contact for guests, providing exceptional service. The role involves managing the reception desk, ensuring high customer care standards, and overseeing the Guest Service team. Candidates should have excellent communication and administrative skills, with an understanding of outstanding service. Experience in reception is preferred but not essential. This position offers a pivotal role in enhancing the guest experience.

Qualifications

• Understanding of outstanding customer service is essential.
• Ability to manage and motivate the Guest Service team.
• Experience in a hotel reception role preferred but not necessary.

Responsibilities

• Manage the Guest Service & Switchboard Staff to ensure high customer care.
• Oversee daily operations of the Reception Desk and Switchboard.
• Maintain and improve quality standards within the Guest Service Team.
• Ensure all staff are proficient in using relevant systems.
• Log and act upon guest feedback effectively.

Skills

Excellent communication skills

Attention to detail

Strong administration skills

Tools

Fidelio Opera PMS

Squirrel POS

Job description

Receptionist Overview

To be the first point of contact for all guests, in person and on the telephone at the heart of the hotel.

As a Receptionist working with our Front of House Team, you will excel at providing guests with first class service, ensuring a smooth check‑in/check‑out service and dealing with any enquiries swiftly and efficiently.

As the first port of call for guests, you will directly affect their impression and experience of staying within an Elite Hotel. We are proud of the level of service offered at our hotels and you will provide a pivotal role in maintaining these standards. Although specific hotel reception experience is not essential, you will need to have an understanding of what constitutes outstanding service. You will have excellent communication and administration skills as well as an eye for detail.

Receptionist Key Responsibilities

• To ensure the Guest Service & Switchboard Staff are managed, directed and motivated at all times to maintain the highest levels of customer care, relating to both our external and internal guests.
• To oversee the day to day operation of the Reception Desk and Switchboard, liaising closely with all Heads of Departments.
• To ensure that quality standards within the Guest Service Team are maintained and, wherever possible, improved upon. Red Star and Elite Standards are to be the benchmark in all measurements.
• To ensure that all staff use the Fidelio Opera PMS, Concept and Squirrel POS to maximum effect, ensuring that all Reception Staff are fully conversant in all appropriate functions.
• The effective use of the Guest History (Profiles), logging and acting upon all guest feedback.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.