Receptionist

Parkside Family Practice; Reading; On-site; GBP 18,000 - 24,000; Full time

Job summary

A general practice clinic in Reading is seeking two receptionists to join their busy team. The role involves handling patient enquiries, booking appointments, and processing medication requests. Ideal candidates will have a good standard of education and experience in customer-facing roles is preferred. Ongoing training will be provided. This position offers varied shifts and requires team players who can work under pressure.

Benefits

Five weeks annual leave

Uniform provided

Opportunities for upskilling

Qualifications

• A good standard of education is desirable.
• Experience within customer-facing roles is desirable but not essential.
• Any experience within General Practice would be desirable.
• Basic knowledge of computers is desirable.

Responsibilities

• Deal with enquiries from patients face to face or on the phone.
• Book appointments for the clinical team.
• Process repeat medication requests.
• Help with the daily task list sent by the clinicians.

Job description

We are looking to recruit 2 new receptionists to join our team. The role is an extremely busy one and always interesting. No two days or patients are ever the same and dealing with the challenges this brings is very rewarding. You will be joining an established team of experienced receptionists who are always happy to help you learn your new role and settle in. The role is split into morning and afternoon shifts and the candidate must be able to start at 07.30am for the afternoon shift the finishing time is 18.30pm.

Main duties of the job

The main duties are dealing with any enquiries from our patients either face to face at the reception desk or on the telephone, including booking appointments for our clinical team, dealing with any post and keeping on top of the daily task list sent by the clinicians. You will also be dealing with repeat medication requests on our web site or the internal email system.

About us

We have 17,000 patients on our list and over 50 members of staff including GP's, Nurses, HAC's, Physician Associate, Paramedic, Physio, reception and administration. We are always patient focused and strive as a team to make this a friendly place to work.

There is always the chance to progress and upskill into other roles including Phlebotomist or HCA if there was an opportunity in the surgery and you would find this interesting.

We are based at two sites and all staff work across both these sites. We provide a uniform and five weeks annual leave and we are closed on bank holidays.

Job responsibilities

The role is varied and never boring, the main duties are dealing with our patients and helping them access the right clinician for them. You will be answering the phones and also dealing with the reception desk. You will be processing repeat medication requests and helping with the daily task list sent to reception by the clinical team. We have our web site where patients can ask questions and also an internal email system and you will be responding to items on these sent by patients for the reception team. You will need to be ablke to work at both our surgery sites and the shift pattern is varied but the morning shift starts at 8am and the afternoon shift will finish at 18.30pm so you will need to be available at these times and everybody has a mixture of morning and afternoon shifts for fairness..

Person Specification

Qualifications

• A good standard of education is desirable and any experience within customer facing roles is desirable but not essential.
• Any previous experience within General Practice would be desirable.
• Having a basic knowledge of computers is desirable but you will be trained to use the systems in the surgery.
• A willingness to be a team player at all times and be able to work under pressure and remain professional is essential to this role.