Receptionist

Burlington Hotel; Pitlochry; On-site; GBP 22,000 - 26,000; Full time

Job summary

A beautiful UK hotel located in Pitlochry is looking for a Receptionist to manage guest check-ins and check-outs, providing exceptional customer service. This role requires strong organizational and communication skills, along with at least one year’s experience in a similar position. Employees enjoy competitive salaries, ongoing training, and access to a variety of perks including discounts and holiday leave. Join a welcoming team that values hospitality and growth opportunities.

Benefits

Competitive salary

28 days holiday including Bank Holidays

Discounted hotel room rates

Food and Beverage discounts

Ongoing training and development

Meals on duty

Access to Perkbox

Qualifications

• At least one year’s experience in a similar position is essential.
• Experience in a hotel or a customer-focused role.
• Ability to make decisions in a fast-paced environment.

Responsibilities

• Handle check-ins and check-outs for guests.
• Maximize sales through upselling services.
• Resolve customer complaints promptly.

Skills

Customer service skills

Organizational ability

Effective communication

Decision making

Tools

Opera

Job description

Who are we?

Coast & Country Hotel Collection is a family of 37 hotels in the UK, operated by Bespoke Hotels, the UK’s largest independent hotel group.

Join our exceptional team

We are currently looking for exceptional people to join our team and have a great opportunity for a Receptionist.

Key Responsibilities of the role:

• To be familiar with the day’s business, including arrivals, departures, and special requests.
• Deal with guests promptly upon arrival and departure, as per Company Standards for check‑in and check‑out procedures.
• Have a good understanding of the guests’ requirements when they are checking in or out.
• Ensure all cash, charge, float and till procedures are carried out in accordance with company policy.
• Demonstrate a working knowledge of all services and facilities of the hotel, as well as local area – ensuring guests are assisted effectively.
• Keep the team up to date by attending the daily meetings.
• Maximise sales through up‑selling, using incentives and promotions.
• Ensure all customer enquiries and requests for bookings are dealt with promptly, courteously and efficiently.
• Ensure prompt resolution of customer complaints.
• Professionally and competently operate the telephone system in line with both operating and Company standards.

Requirements of the role:

• Experience in a hotel or a customer‑focused role.
• Excellent customer service skills, with a strong organisational ability.
• Ability to make decisions in a fast‑paced environment and enjoy it.
• Effective communication skills, both with team members and guests.
• Familiarity with phone and computer systems (we use Opera).
• At least one year’s experience in a similar position is essential.

What do we offer?

• Competitive salary
• Excellent ongoing support, training and development
• 28 days holiday including Bank Holidays per annum
• Instant access to Perkbox – 24/7 access to more than 250 perks, including free drinks, cinema tickets, shopping discounts, online GP appointments, fitness classes, learning courses and much more
• Stakeholder Pension entitlement
• Discounted hotel room rates for you, your friends and family across all UK Bespoke Hotels
• Food and Beverage discounts at all our hotels
• On‑going incentives and rewards
• Opportunities to move between hotels and grow with the group
• Meals on duty

More about us

Coast & Country Hotel Collection is unpretentious and welcoming. Our locations are by the sea, in the heart of the country, in pretty villages and vibrant towns. The brand reflects the best of British – fun, interesting, historic locations; simple, comfortable facilities; warm and friendly hospitality; fun and happy times. And our people embody these brand values.