Receptionist

Commercial Ltd; Peterborough; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading service company in Peterborough is seeking a proactive receptionist/administrator. You will manage communications and assist with various admin tasks, ensuring excellent customer service. Essential skills include proficiency in Microsoft Office and strong communication abilities. Training will be provided for systems and processes to enhance customer interactions.

Qualifications

• Proven experience in administrative roles.
• Ability to manage multiple tasks efficiently.
• Strong communication skills both verbally and in writing.

Responsibilities

• Managing the telephone system and serving as the first point of contact.
• Keeping client records accurate and updating information.
• Processing incoming mail and organizing daily mail collection.
• Assisting in the preparation and distribution of Claim Statements.

Skills

Excellent communication skills

Experience with customer calls

Microsoft Office proficiency

Excellent organization skills

Job description

The successful candidate will support receptionist/admin requirements and have excellent communication skills and experience with customer calls and supporting admin work. You will need to demonstrate excellent organisation and an ability to get things done in a professional manner, working with wider processes that ensure our customer service remains excellent. Essential skills include Microsoft Office and well-rounded communication skills.

Responsibilities

• All product and system training will be provided.
• Managing the telephone system to act as initial contact between the customer and Company.
• Support the Healthcare Services Department in their work activities.
• Dealing with external organisations regarding the transfer of information.
• Keeping client records accurate and up to date including electronic records on our management database and manual filing.
• General support with the processing of invoices, the pending log and production of reports.
• Processing any incoming mail and organising the daily mail collection.
• Processing any visitors into the building, ensuring they are escorted as necessary.
• Support the scanning of documentation to ensure that customer records and accurate.
• Assist with preparation and distribution of Claim Statements.
• Maintain stationery stocks and order supplies when necessary.