Receptionist

Bupa Dental Care; Penarth; On-site; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Healthcare & wellbeing

Employee Assistance Programme

Retail discounts

Wagestream access

Cycle to Work

Flu vaccine

Discounted eye tests

Job summary

Bupa Dental Care in Penarth are looking for a friendly Receptionist to greet patients, manage the diary and payments, and keep the reception area welcoming and organised. You will be at the heart of the practice, supporting clinicians, answering queries, and helping patients choose between private and NHS options.

Your clear communication and IT skills will help bookings run smoothly and ensure a positive patient journey from arrival to treatment.

Qualifications

• Experience in a customer-focused role.
• Strong communication skills, face-to-face and on the phone.
• Confidence using IT systems to manage bookings and records.
• Proactive and flexible approach to support the team.
• Genuine passion for delivering excellent service.

Responsibilities

• Warmly greet patients in person and over the phone.
• Diary & appointment management including bookings and cancellations.
• Explain processes and treatment options; support payments.
• Maintain accurate patient records and confidentiality.
• Handle concerns and complaints with empathy.
• Support clinicians and the Practice Manager to ensure smooth patient journey.

Skills

Customer-focused

Strong communication

IT / bookings systems

Proactive

Professionalism

Upselling

Tools

Booking systems

Job description

Receptionist - Bupa Dental Care, Penarth, Vale of Glamorgan CF64 2AJ

Hours: Monday to Friday 38.75 hours a week

Be the friendly face that makes every patient feel at ease from the moment they arrive.

At Bupa Dental Care, our receptionists are the first point of contact for our patients - welcoming them warmly, supporting them throughout their visit, and making sure everything runs smoothly behind the scenes. This is a varied role where you'll be at the heart of the practice, helping us deliver the excellent customer care we're known for.

What you'll be doing

As a Receptionist, you'll play a key role in making every patient experience a positive one:

• Customer care at the heart - warmly greeting patients in person and over the phone, answering queries, and ensuring a relaxed, welcoming environment.
• Diary & appointment management - handling bookings, cancellations, and rescheduling to keep the practice running efficiently.
• Supporting patients with confidence - explaining processes and treatment options, supporting payment transactions, and helping patients understand their options (private vs NHS services).
• Administration you can rely on - keeping patient records accurate and up to date, managing confidential information, and maintaining a professional reception area.
• Problem-solving with empathy - handling concerns and complaints professionally, always aiming for a positive outcome.
• Being part of the team - supporting clinicians with smooth handovers and the patient journey from reception to treatment. Assisting with admin and helping the Practice Manager keep everything running smoothly.

What we're looking for

You'll thrive in this role if you're people-focused, empathetic and enjoy creating positive experiences. You'll bring:

• Previous experience in a customer-focused role.
• Strong communication skills, both face-to-face and over the phone.
• Confidence using IT systems to manage bookings and records.
• A proactive, flexible approach - ready to help where needed to support the team.
• Professionalism, empathy, and a genuine passion for delivering excellent service.
• Confident in promoting and upselling Bupa Dental Care products and services including plan options, finance and insurance claims.

Benefits of working with us

At Bupa Dental Care, we don't just care for patients - we care for our people too. When you join us, you'll enjoy:

• Competitive pay - with opportunities to increase through training and development.
• Healthcare & amp; wellbeing support - including quick access to remote GP, physiotherapy, and mental health services through MyHealthcare, plus an annual allowance of around £350 to spend on Bupa products. You'll also have access to our Employee Assistance Programme (EAP), Family Mental HealthLine, Bupa's Personal Energy wellbeing programme, and discounted dental insurance for you and your family.
• Financial & amp; lifestyle benefits - from retail discounts and tools to support your financial wellbeing, to reduced rates at gyms and digital fitness providers across the UK. You'll also have the flexibility of Wagestream, giving you access to your pay before payday.
• Career pathways and progression - ongoing training and support to grow with Bupa Dental Care.
• Additional health perks - Cycle to Work Scheme, free annual flu vaccine, discounted eye tests, and Bupa's Menopause Plan.
• ... and much more, just ask!

Why join us?

At Bupa Dental Care, you'll be part of a supportive, welcoming team where you can make a real difference to patients every single day. We'll give you the tools and training you need to succeed, along with opportunities to grow your career in a business that puts people first.

If you're organised, approachable, and love helping people, this could be the perfect role for you.

To find out more about working with us, find us on LinkedIn, Facebook and Instagram

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.