Receptionist

NHS; Oldham; On-site; GBP 10,000 - 40,000; Full time

Job summary

A healthcare organization in Oldham is offering an exciting opportunity for a reception role. This position involves providing an efficient reception service, handling enquiries, and ensuring patient satisfaction while working full-time or part-time based on practice needs. Ideal candidates will have strong communication skills, experience in a similar role, and familiarity with IT systems. The position is a fixed term contract for one year, with a competitive salary of £12.21 per hour.

Qualifications

• Experience in dealing with the public, preferably in a GP practice.
• Excellent communication skills both verbally and virtually.
• IT skills including Word, Excel, emails.

Responsibilities

• Ensure effective reception service is provided to patients.
• Deal with general enquiries and make appointments.
• Process repeat prescriptions according to practice guidelines.

Skills

Communication skills

Ability to adapt

Education

GCSE English A to C

IT skills (Microsoft Office)

EMIS Web experience

Tools

Microsoft Excel

Docman

Accurx

Job description

Job summary

We are offering an exiting opportunity to apply for a reception role at Alexandra Group Medical Practice for 30+ hours.

A highly motivated individual, wanting to progress and excel their career. You would be the communications between management and staff, to be able to delegate the workload and work towards practice achievement.

The applicant needs to be flexible towards the practice needs and be able to accommodate between the working hours of 8am - 6.30pm. We look forward to receiving your application.

The initial contract is fixed for 1 year but this can be reviewed closer to the end of the contract depending on the surgeries situation.

Main duties of the job

Ensure an effective and efficient reception service is provided to patients and any other visitors to the practice

Deal with all general enquiries, explain procedures and make new and follow-up appointments, either over the telephone or face to face.

Appropriately signpost patients

Processing and distributing incoming mail and email

Filing and retrieving paperwork

Processing repeat prescriptions in accordance with practice guidelines

Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures

Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers

Providing administration assistance as required from time to time, including filing, photocopying and scanning

Ensure that all new patients are registered onto the computer system promptly and accurately

Receive and make telephone calls as required. Divert calls and take messages, ensuring you remain professional at all times.

Ensure the kitchen is kept clean and tidy in turn with other staff.

Keeping the reception area and notice-boards tidy and free from obstructions and clutter

Work well within the team.

About us

We are a medium sized practice with just over 7,400 patients.

The practice has:

3 GP partners,1 salaried GP 2 Practice nurses and 1 Phlebotomist.

12 admin staff.

We also have staff proved by the PCN who are fulfilling the ARRS roles.

We like to see ourselves as a small family, we try to support each other through our daily working life and would like welcome a new member.

Details

Date posted 11 December 2025

Pay scheme

Other

Salary

£12.21 an hour

Contract

Fixed term

Duration

1 year

Working pattern

Full-time, Part-time

Reference number

A2664-25-0005

Job location

Glodwick Primary Care Centre

137 Glodwick Road

Oldham

Lancs

OL4 1YN

Job responsibilities

The duties and responsibilities to be undertaken by members of the reception team will include direction from the senior administrator via the practice manager. these may be varied dependent on current and evolving practice workload and staffing levels.

Person Specification

Qualifications Essential

• GCSE English A to C
• IT skills (Microsoft Office)
• EMIS Web experience

Desirable

• Microsoft excel Experience
• Patient care / patient support

Knowledge and skills Essential

• Communication skills,
• Ability to adapt.

Desirable

• Understanding of,
• QOF and PCIS.

Experience Essential

• Excellent communication skills both verbally and virtually. Must be able to always work in a calm and courteous manner. Must be able to work on own initiative and as part of a team. Experience of dealing with the public (GP practice desirable) Neat and tidy appearance with appropriate work attire. Good IT skills (word, excel, emails, docman, accurx). Worked previously in general practice. Knowledge of EMIS WEB.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name: Alexandra Group Medical Practice

Address:

Glodwick Primary Care Centre

137 Glodwick Road

Oldham

Lancs

OL4 1YN

Employer's website: https://www.alexandrapractice.org.uk/