Receptionist

Avery Healthcare Group Ltd.; Nuneaton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading luxury elderly care provider in Nuneaton is seeking a dedicated Customer Service Advisor to manage reception and support admissions. The ideal candidate will have strong interpersonal skills, a professional telephone manner, and at least two years of customer service experience. This role offers an opportunity to make a positive impact on residents' lives while working in a compassionate environment that values respect and support.

Qualifications

• Must have effective interpersonal skills and a professional telephone manner.
• Experience in a customer service role for a minimum of two years is preferred.
• Demonstrate a positive attitude to all residents and visitors.

Responsibilities

• Manage the reception area and ensure it is always presented to a high standard.
• Support with show rounds and follow-up on sales enquiries.
• Assist the Home Administrator as required.

Skills

Interpersonal skills

Professional telephone manner

Computer literacy

Education

Previous experience in a customer service role

Tools

MS Suite

Job description

Overview

Avery Healthcare is one of the UK's largest providers of luxury elderly care homes, offering exceptional care across over 100 homes. They are passionate about creating meaningful experiences for both residents and their team members, and are committed to supporting and empowering their employees every day.

Main duties

As a Receptionist at Avery Healthcare's Nuneaton location, you will be responsible for providing a positive and welcoming public image at the first point of contact, both in person and by telephone. Your duties will include managing the reception area, supporting with show rounds, actively following up and managing sales enquiries, and assisting the Home Administrator as required. To be successful in this role, you should have effective interpersonal and professional telephone skills, be computer literate, and demonstrate a positive attitude towards residents and visitors.

Job responsibilities

Shift Details: Two week rolling rota, includes alternate weekends.

At Avery Healthcare, we are all about supporting the people who care for our residents. We know how hard our teams work, and we're here to celebrate and support you every step of the way. When you join us, you\'ll be making a positive impact on residents\' lives every day; your compassion and dedication truly make a difference. We\'re committed to helping you grow in a caring, supportive environment, with opportunities to learn and develop throughout your career. And as part of our close-knit team, you\'ll experience a culture that values respect, compassion, and a shared commitment to exceptional care. We're now looking for a warm, enthusiastic, and dedicated individual to join our award-winning team as a Customer Service Advisor. If this sounds like the place for you, we\'d love to hear from you!

About the role

Your focus as Customer Service Advisor will be to support the Home by providing a positive and welcoming public image at the first point of contact, both in person, and by telephone.

Other responsibilities will include:

• Being responsible for the reception area and ensure it is always presented to a high standard.
• Supporting with the process of show rounds.
• Actively following up and manage any sales enquiries through to admissions.
• Assisting the Home Administrator as required.

About you

To be successful in your application, you will live our values of caring, supportive, honest, respectful, and accountable in all that you do.

• Have effective interpersonal skills and professional telephone manner.
• Be computer literate with a good working knowledge of MS Suite.
• Demonstrate a positive attitude to all residents and visitors.
• Ideally have previous experience in working in a customer service role for a minimum of two years.

About Avery

At Avery, we\'re not just one of the UK’s largest providers of luxury elderly care homes; we\'re a place where people love to work. We believe that the later years of life should be as enriching as any other, and we\'re passionate about creating meaningful experiences for our residents and our team alike. With our vision of "creating meaningful lives together," we proudly offer exceptional care across our growing network of over 100 homes, building a supportive and inspiring environment where employees feel valued and empowered every day. Join us and see why Avery is the preferred choice for residents and team members alike.

Please note this role will require:

• A DBS Disclosure check, the cost of which will be met by Avery Healthcare.
• Proof of eligibility to work in the UK.

This advert may be withdrawn prior to the advertised deadline depending on the volume of applications received and business needs.

Person Specification

Qualifications

• No specific qualifications are required, but previous experience in a customer service role for a minimum of two years is preferred.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.