Receptionist

NHS; Northampton; On-site; GBP 10,000 - 40,000; Part time

Job summary

A community healthcare provider in Northampton is seeking a part-time receptionist to support their multidisciplinary team. The role includes managing the appointment system, greeting patients, and assisting with queries. Ideal candidates will have experience in a GP practice and strong communication skills. This fixed-term role offers a wage of £12.21 an hour for an 8-week period.

Responsibilities

• Maintain and monitor practice appointment system.
• Process personal, telephone and e-requests for appointments.
• Answer incoming phone calls, dealing with the callers request appropriately.

Skills

Experience in a GP practice

Clear, polite telephone manner

Competent in the use of Office and Outlook

Education

Educated to GCSE level or equivalent

Tools

SystemOne

Job description

Job summary

A receptionist is responsible for undertaking a wide range of reception duties and providing support to the multidisciplinary team. Duties may include, but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of personal information and assisting patients as required.

Main duties of the job

To act as a central point of contact for patients, the distribution of information, messages and enquiries for the clinical team, liaising with the multidisciplinary team member and external agencies such as secondary care and community service providers.

About us

County Surgery is a small, community-focused GP practice located in Northampton, providing personalised and accessible primary care to patients in the local area. As a close-knit practice, we prioritise continuity of care, allowing patients to build trusted relationships with our clinical team.

We offer a full range of general medical services, including routine and same-day appointments, chronic disease management, preventative healthcare, and access to a multidisciplinary team supporting both physical and mental wellbeing. Our practice aims to deliver compassionate, high-quality care while maintaining a welcoming and supportive environment for patients of all ages.

County Surgery remains committed to continuous improvement, embracing best practice, and working collaboratively with local health and community services to meet the evolving needs of our population.

Details

Date posted: 25 November 2025

Pay scheme: Other

Salary: £12.21 an hour

Contract: Fixed term

Duration: 8 weeks

Working pattern: Part-time

Reference number: A1556-25-0002

Job locations:

202-204 Abington Avenue, Northampton, NN1 4QA

Adnitt Road, Rushden, Northamptonshire, NN10 9TR

Job responsibilities

The core responsibilities of the receptionist are as follows. On occasion, there may be a requirement to carry out tasks not listed below, that are within the reasonable scope of the role.

• Maintain and monitor practice appointment system
• Process personal, telephone and e-requests for appointments
• Answer incoming phone calls, dealing with the callers request appropriately
• Signpost patients to the correct service
• Initiating contact with and responding to requests from patients, team members and external agencies
• Data entry of new and temporary registrations and relevant patient information as requested
• Input data as necessary onto patients healthcare records
• Direct requests for information to relevant team members i.e., SAR, DVLA forms, insurance/solicitors letters
• Manage all queries as necessary in an efficient manner
• Carry out system searches as requested
• Support all clinical staff with general tasks as required
• Photocopy documentation as required
• Maintain a clean, tidy and effective working area
• Monitor and maintain the reception area and notice boards

In addition to the core responsibilities, the Receptionist may be requested to:

• Action incoming emails and correspondence as necessary
• Complete opening and closing procedures in accordance with the rota
• Partake in audit as directed by the audit lead
• Support admin team, providing cover during absences
• Scan patient related documents and attach scanned documents to patients healthcare record

Person Specification

Qualifications (Essential)

• Educated to GCSE level or equivalent

Experience (Essential)

• Experience in a GP practice
• Experience with SystemOne
• Clear, polite telephone manner
• Competent in the use of Office and Outlook

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

County Surgery

202-204 Abington Avenue, Northampton, NN1 4QA

Website: https://www.countysurgery.co.uk/